Automation Service Specialist, Machine Tools

Job Description

Job Description

Are You the Expert Customers Call First?

When a production line needs to launch or a CNC cell goes down, you’re the calm in the storm. At EMAG, you’ll turn complex problems into elegant solutions—while enjoying a global platform for growth, a strong 401(k) match, and a $0 employee premium for medical, dental, and vision coverage.

Imagine arriving at a North Carolina plant to commission a new automation system. By noon, you’ve verified performance to spec and trained operators on safe use. An urgent call sends you to South Carolina, where a robot integration needs rapid diagnostic work. You coordinate with engineering, source a part, and document the fix—then convert your notes into a service bulletin that prevents the issue from recurring anywhere else.

• Installation and start-up of CNC machines and automation equipment to meet all technical and quality requirements.
• Systematic troubleshooting using reports, documentation, and inspection to isolate root causes of mechanical, electrical, or control issues.
• Recommendation and execution of repairs, replacements, or adjustments; coordination with engineering and customer service to expedite solutions.
• On-site technical support and customer coaching focused on safe, reliable operations.
• Accurate documentation of service activities; trend analysis to inform design, production, service, and maintenance improvements.
• Creation of service handbooks and bulletins informed by field experience and engineering updates.
• Delivery of training for customers and EMAG colleagues on safe equipment operation.
• Clear, proactive communication between the customer and EMAG to ensure top-tier service.
• Consistent adherence to safety and daily housekeeping standards; professional representation of EMAG at all times.

• Primarily serves the North and South Carolina region; remote/home-based within the territory.
• Frequent travel by car and airplane; reliable transportation required.
• Flexibility to work long hours and overtime when needed.

• Associate’s degree (A.A.) or equivalent from a 2-year college/technical school; 3–5 years’ experience with a machine tool company, or an equivalent combination of education and experience.
• Strong analytical and problem-solving skills; adept at generating and evaluating alternative solutions.
• Collaborative approach to group problem-solving and customer interactions under pressure.
• Thorough technical and mechanical knowledge of EMAG or similar machine tools and automation systems.
• Basic knowledge of ISO 14001 and familiarity with ISO 9001.
• Safety-first mindset and commitment to a clean, organized workspace.
• Professional communication and appearance.

• Industrial and Manufacturing Engineering
• Troubleshooting Skills
• CNC Machine Installation
• Industrial Robot Programming
• Electrical Installation
• Troubleshooting Industrial Automation Equipment
• Electrical / Electronic Systems
• Field Service Readiness

• CNC Automation Solutions
• Power Tools

Join a team that challenges you to grow, values your craftsmanship, and backs you with benefits like a healthy 401(k) match and a $0 employee premium on medical, dental, and vision plans.