Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Product Support Specialist

$65k - $75k

Redfish Recruiting

Product Support Specialist

Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student helps them achieve lasting outcomes by prioritizing higher order thinking over memorization. The program is used in over 40,000 English classrooms in over 50 countries.

We're looking for a tech-savvy self-starter who thrives on a small team, excels at building relationships, and cares deeply about improving student learning outcomes. You'll join our team as a Product Support Specialist helping teachers troubleshoot technical issues and providing product guidance and implementation support. As you develop product expertise and settle into the position, you'll take on additional roles that may include maintaining our knowledge base, creating and delivering webinars, resolving complex support issues, tracking and reproducing issues for the Product team, and analyzing data to provide insights to customers and internal teams.

You may be a great fit if you...

  • Love solving problems.
  • Are tech-savvy.
  • Write clearly and concisely.
  • Are empathetic, listen closely, and care deeply about helping teachers and students.
  • Aren't afraid to ask questions or seek feedback.
  • Enjoy digging into data to discover patterns and develop actionable insights.
  • Have experience in education and/or EdTech.
Responsibilities
  • Respond promptly and professionally to support inquiries, providing clear and concise explanations and solutions via email, phone, and Zoom.
  • Troubleshoot technical issues and clearly document their cause and solution for internal reference.
  • Manage support inquiries through FreshDesk, working in tandem with other agents or independently in the queue depending on ticket volume.
  • Assist in the maintenance of the company's knowledge base, ensuring that it is up-to-date, accurate, and clear.
  • Collaborate with other teams such as Sales, Success, and Product to provide a seamless customer experience.
  • Share insights and feedback from teachers to relevant teams to drive product and process improvements.
Skills & Experience

We understand that qualified candidates come from diverse backgrounds. We don't expect applicants to check every box, and we encourage you to apply if you're excited about the position and you think you'd be a good fit.
  • Proven proficiency with web applications, productivity tools, and basic technical knowledge
  • Strong analytical and problem-solving skills
  • Experience troubleshooting technical product issues
  • Demonstrated ability to communicate effectively across various platforms (e.g., email, Slack, Zoom, phone)
  • Comfort with managing and adapting to changing priorities
  • 2+ years of teaching experience in a technical field (e.g., computer science, STEM field)
  • 2+ years in a customer facing SaaS role providing product support or managing customer relationships
  • Ability to work independently, collaborate, and communicate effectively from a remote office
This is a remote, salaried position. Candidates based in Mountain, Arizona, or Pacific Time preferred . Some evening and weekend hours are required. Travel <10>
Salary Range: $65,000 - $75,000

Other benefits:
  • 100% Medical, Dental, and Vision insurance for employees; subsidized rates for the family.
  • 15 days of PTO, 9 public holidays, and unlimited sick days.
  • 3 days/year volunteering time off
  • $1,200 annual stipend to take classes of your choice
  • $240/year to purchase any books of your choice (We're a vocabulary company; reading is in our DNA)
  • $1,200/year charitable matching
  • $400 to furnish your home office every two years
Applicant Process

We expect this process to take 4 to 6 weeks from application to offer.
  • Apply by sending an email to View email address on click.appcast.io with your resume and a brief cover letter telling us why you're a great fit for the job. Include your earliest possible start date.
  • Select applicants will have one to two 30 minute calls with members of the hiring team.
  • Job candidates will have a 60 minute interview with the hiring manager.
  • Advanced candidates may be asked to present on a provided topic to the hiring team.
  • Final interview with the CEO.
  • Selected candidate will receive an offer.
PITCH and about the role:

Membean is an online language learning platform that provides e-learning services for vocabulary acquisition and language comprehension. Membean offers a wide range of interactive and adaptive learning tools designed to help students, educators, and lifelong learners master new words and enhance their language skills.

The platform employs innovative techniques, such as personalized quizzes, interactive exercises, and context-based learning, to make language learning engaging and effective. Through data-driven insights and performance analytics, Membean tailors the learning experience to each individual's unique needs, ensuring maximum retention and understanding of vocabulary.

Membean primarily serves educational institutions, including schools and colleges, where it is used as a supplementary tool to strengthen language arts curricula and support vocabulary development across various subjects. It is also utilized by individual learners who are eager to improve their language proficiency and communication abilities.

Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student helps them achieve lasting outcomes by prioritizing higher order thinking over memorization. The program is used in over 40,000 English classrooms in over 50 countries.

We're looking for a tech-savvy self-starter who thrives on a small team, excels at building relationships, and cares deeply about improving student learning outcomes. You'll join our team as a Product Support Specialist helping teachers troubleshoot technical issues and providing product guidance and implementation support. As you develop product expertise and settle into the position, you'll take on additional roles that may include maintaining our knowledge base, creating and delivering webinars, resolving complex support issues, tracking and reproducing issues for the Product team, and analyzing data to provide insights to customers and internal teams.

: in over 1700 schools- also has international - over 30 countries may be up to 50

What does a typical day look like? Main priority is to support ticket queduring the busies season which is mid august to mid october

-Answer questions for teachers anywhere from about the products range from help resetting password or implementation recommendations

-Field questions from parents, students, and teachers

-Helpful to know its not just customer support fielding low level questions and then facilitating- you really are doing the facilitating

-Taking on other responsibilities outside of busy season- knowledge base maintenance and article creation, webinar creation and delivery, could help develop social media, auxiliary dutie, quality assurance and product testing

Training time? Onboarding is 2 weeks officially, but will have support 6+ months -proficient in level 1 tickets- how to know where to find answers 6 months level 2 questions 1 year webinar level 3 answers

Always has team support no matter what- 3 other team members always available

Most support is email- daily ticket volume is 100 ( 400-500 a week) split between 3 during the busy season tappers off 100-150 a week after october

1 or 2 calls prefers zoom but 90% email

Will this person have on-call hours?)- just your workday9-5 - once every 3 weeks has to check que 1 or 2 times a day- called support shifts check the que and every 3rd weekend checking once and ana

the JD says tech savvy--provide more detail here please, does this person need to know scripting languages, SQL or anything like that? No scripted language no development background but basic technical knowledge, browser vs network, cookies because taught developer tools. Technically literate

what is your management style? Casual but not frustratingly casual- get to know the team and play to strengths, how to receive feedback, learn the best ways to teach someone not a flat hierarchy. Always learning, ok to be wrong but lets figure it out.

Company Culture: Obsessed with the art of learning and from teachers

Likes to ask questions, highly communicative, a bunch of english teachers, friendly and casual

Membean culture is very supportive and growth focused - learning company so we understand how learning works top down and ground up

is the teaching exp a MUST HAVE? Nice to have but has strong edtech product support experience

Teaching is nice to have a technical acumen

Growth opportunities? Not a structured growth opportunity but because all of these different hats, ways to grow organically- Tricai started as

But product manager started as part time support and- very much promote internally

what metrics are used to gauge this person's success?

SQL a must have?No Structured query language n

Benefits?
  • 100% Medical, Dental, and Vision insurance for employees; subsidized rates for the family.
  • 15 days of PTO, 9 public holidays, and unlimited sick days.
  • 3 days/year volunteering time off
  • $1,200 annual stipend to take classes of your choice
  • $240/year to purchase any books of your choice (We're a vocabulary company; reading is in our DNA)
  • $1,200/year charitable matching
  • $400 to furnish your home office every two years

Direct Competitors: (companies to avoid?)

Vocabulary.com

Role:

Title:Product Support Specialist

Salary:65-75

Location: remote- office is in portland

What are the top 3 must-haves for this role?

1.)Interested in learning more

2.) communication, strong writing skills

3.)

What haven't you seen on resumes so far? How to explain the tech piece

Tech Stack:

Profiles to reference? Teachers, science or STEM, or computer science

Travel expectations? 10% once a year to office. Used to be once a quater

Interview process 1st call with the team product support team-1 or 2 of them -30 min

Shana and other girl and tricia- could add another step of support team wants a second opinion

2. Hour long call with tricia and shana

3. Present on a topic on a scenario or toitopic

4. Talk to CEO for final say

Whats missing:

Focus on classroom experience and less tangible datamindede

-no evidence or story or how to approached a solution

Where are you located?

Salary now?

When would you be willing to start?

Legal citizen?

STEM experience?

K12 experience?

Why are you leaving?

Tell me about some the extent of your technical skills?

Give me an example of when you had to use those skills in the classroom?

What do you find drives your succes

32. Give an example of how you've solved a customer problem.

36. Tell me about a time when you worked with an unhappy customer. How did you remedy the situation?

38. What is your biggest win to date?

37. What's the most challenging deal you were able to close?
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Product Support Specialist in United States vacancy
  • Job SummaryTo gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions... 
    Suggested
    Full time
    Local area
    Remote work

    Medline

    New York, NY
    3 days ago
  • $120k - $150k

    OverviewVTG is seeking a Senior Product Support Specialist to support our U.S. Navy customer in the Washington, DC area. The selected candidate will work with the logistics and production teams supporting the Conventional Prompt Strike (CPS) program office to turn product... 
    Suggested
    Contract work
    For contractors
    Work experience placement
    Internship
    Work at office
    Remote work

    VTG

    Washington, NC
    1 day ago
  • The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical...  ...support subject matter expert in a specific product line. Technical Service Specialist VI also... 
    Suggested
    Work at office
    Remote work
    Work from home
    Night shift

    Manitowoc

    Shady Grove, PA
    2 days ago
  • The Product Support Specialist I is responsible for providing technical support to casinos operating Aristocrat software solutions, ensuring a high level of customer service and issue resolution. This role requires the ability to thrive in a fast-paced, dynamic environment... 
    Suggested
    Full time
    Local area
    Weekend work
    Day shift
    Afternoon shift

    Aristocrat Technologies

    Las Vegas, NV
    4 days ago
  • Global Product Support Specialist - Rotary Drilling Sandvik's Rotary Drilling Division in Alachua, FL — part of a global engineering leader with 41,000 employees worldwide and a place on Forbes' Top 100 Global Employers list — designs and builds some of the world's most... 
    Suggested
    Full time
    Temporary work
    Work at office
    Immediate start
    Remote work
    Worldwide

    Sandvik

    Alachua, FL
    3 days ago
  •  ...Job Description: Overview: As the Product Support Specialist, you will lead technical training development and deployment to internal staff and customers, resolve escalated technical issues, inform new product development, share knowledge across inspection technologies... 

    Illinois Tool Works

    Carol Stream, IL
    22 hours ago
  •  ...At Jered, a PAR Systems Company and leader in engineered solutions for naval and maritime systems, our Product Support Specialists play a pivotal role in supporting our customers throughout the aftermarket experience. We are looking for a customer-focused, organized, and... 
    Contract work
    Work at office

    Pohlad Companies

    Brunswick, GA
    3 days ago
  • $22 - $25 per hour

     ...Job Title: Product Support Specialist Location (City, State): Allen, TX Work Schedule: Monday - Friday | 8:00 AM - 5:00 PM Type of Employment: Direct Hire Compensation: $22.00 - $25.00 / hour Industry: Manufacturing /... 
    Local area
    Monday to Friday

    Addison Group

    Allen, TX
    2 days ago
  • $49k

     ...Product Support Specialist Req number: R8561 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence... 
    Full time
    Apprenticeship
    Work at office
    Local area
    Remote work
    Worldwide
    Weekend work

    CAI

    Bismarck, ND
    1 day ago
  • $25 - $26 per hour

     ...offer a market-leading range of premium products across categories, styles and price points...  ...Reporting directly to the Product Support Supervisor/Manager within the Product Support...  ..., the Product Support Customer Specialist is responsible for providing support and... 
    Hourly pay
    Temporary work
    Work at office
    Immediate start
    Visa sponsorship
    Monday to Friday
    Flexible hours
    Afternoon shift
    Early shift

    Visual Comfort

    Houston, TX
    4 days ago
  •  ...Sales Enablement Specialist The Sales Enablement Specialist is the bridge between sales strategy and day-to-day execution. You'll equip our sales representatives with the tools, training, and streamlined processes they need to get the most out of Salesforce — and you... 

    Randstad

    Madison, NJ
    4 days ago
  • $23 - $24.5 per hour

    The Sales Enablement Specialist is the bridge between sales strategy and day-to-day execution...  ...adoption, pipeline health, and rep productivity, and flag trends worth acting on Customize...  ...on Salesforce and the first line of support for the sales team Collaborate... 
    Hourly pay
    Permanent employment
    Temporary work
    Work experience placement
    Shift work

    Randstad

    Madison, NJ
    4 days ago
  •  ...Technical Support Specialist I - Medical Devices Location: [Princeton, NJ 08540] Experience Required: 3-5 Years Employment Type: [...  ...support for a portfolio of medical diagnostic and point-of-care products. This role primarily supports healthcare professionals... 
    Full time
    Contract work
    Monday to Friday
    Shift work

    Manpower Group Inc.

    Princeton, NJ
    22 hours ago
  •  ...Product Support Role at Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities... 

    Stripe

    Chicago, IL
    4 days ago
  • $22 - $23 per hour

     ...Job Full Description Product Support Specialist Location: Colorado Springs, CO Pay: $22.00-$23.00/hour Schedule: Monday-Friday | 7:30 AM-4:30 PM Employment Type: Contract-to-Hire | Long-Term Career Opportunity Start: ASAP About the... 
    Contract work
    Temporary work
    Work at office
    Local area
    Immediate start
    Remote work
    Monday to Friday

    Express Employment Professionals Defunct

    Colorado Springs, CO
    4 days ago
  • $38.02k - $70.6k

     ...Product Support Specialist I The Product Support Specialist I is responsible for providing technical support to casinos operating Aristocrat software solutions, ensuring a high level of customer service and issue resolution. This role requires the ability to thrive... 
    Full time
    Worldwide
    Visa sponsorship
    Work visa
    Weekend work
    Day shift
    Afternoon shift

    Aristocrat

    Las Vegas, NV
    4 days ago
  • $70k

     ...fabrications. We serve a varietyof industries with standard and custom products including water pumping, oilproduction-drill and refining...  ...conveying, handling, and more! Job Summary The Product Support Technician provides customer-facingtechnical support and parts... 
    Full time
    Local area

    Motor Controls Inc

    Dallas, TX
    3 days ago
  • $75k

     ...This might just be the best support job in the world. About Fyxer Since launching in May 2024 we've grown to $35 million in ARR...  ...and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed Identify patterns in... 
    Remote work

    Fyxer AI Limited

    Chicago, IL
    4 days ago
  • $23 - $25 per hour

     ...transportation modes, means we can be counted on for process excellence that will save time and money. Position Summary The Product Support Analyst position acts as the primary interface providing support services to Postal Mate customers by quickly analyzing and... 
    Work experience placement
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Shift work

    A.P. Møller - Maersk A/S

    Gilbert, AZ
    22 hours ago
  • $65k - $75k

     ...Product Support Head Boston (in office 3 days/ week) Reporting to our Head of Support $65-$75k We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before.... 
    Work at office
    Worldwide
    3 days per week

    Blink, Inc.

    Boston, MA
    1 day ago
  •  ...Company Description At Quadient , we support businesses of all sizes in their digital...  ...their packages. We combine a top product, expert service, and unparalleled convenience...  ...have an opportunity for a Product Support Specialist to make an immediate impact on our team... 
    Work at office
    Local area
    Immediate start
    Remote work
    Flexible hours
    Shift work
    1 day per week

    Quadient

    Irvine, CA
    4 days ago
  • $65k - $75k

     ...Product Support Specialist Bonita Springs, FL, USA, 34134 Employment Status: Full-time Posting Start Date: 8/21/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal ( Founded in 1965, Herc Rentals... 
    Full time
    Work at office

    Herc Rentals

    Bonita Springs, FL
    3 days ago
  •  ...Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic...  ...are looking for a strong technician with gaming experience to support our e-Gaming New Product Development and Sales departments. This... 
    Local area

    Arrow International

    Las Vegas, NV
    3 days ago
  • $78k - $90k

     ...Product Support Specialist Authorium's customers are seasoned government executives, on the cutting edge and deeply committed to innovating complex, manual document processes such as procurement, budgeting, grants and more. We are looking for an experienced Product... 
    Work at office
    Home office
    Flexible hours
    Weekday work

    Authorium

    Washington DC
    4 days ago
  • $75k - $80k

     ...call-in computer system. Gathers data for Quality Assurance and Warranty departments. Maintains current knowledge of Kawasaki's product line and quickly learns all technical information on new products. Researches diagnostic procedures. Assists dealer technicians... 

    Kawasaki Motors Corp

    Foothill Ranch, CA
    1 day ago
  •  ...Assurance on replacement and regulatory review. Specialists use approved troubleshooting protocols...  ...rather than a rigid script, adapting support to the patient's device and issue while...  ...— Responds effectively to changing products, workflows, priorities, and patient needs... 
    Work at office
    Shift work

    Altivera Corporate Office

    Denver, CO
    3 days ago
  •  ...Product Support Specialist Responsibilities: Troubleshoot and resolve issues, including identification of the root cause Proactive communication and follow-up with affected customers and partners Maintain a big picture mindset, as an incident may indicate... 
    Work at office
    Shift work

    Right Hire IT

    Detroit, MI
    1 day ago
  •  ...Product Support Specialist Job Posting Location: Onalaska WI Posting Start Date: 7/15/26 Req Id: 8942 Required Travel: 0 - 20% Remote, Onsite or Hybrid?: Onsite For more than 100 years, Modine has solved the toughest... 
    Temporary work
    H1b
    Remote work
    Worldwide

    Modine Manufacturing Company

    Onalaska, WI
    1 day ago
  • $60k - $65k

     ...Product Support Specialist Hybrid (2 to 3 days/week onsite) Reports to: Director of Training and Support Salary Range: $60,000-$65,000/year plus $5,000 annual bonus ($65,000-$70,000 OTE) Nextpoint builds transformative software and services for the legal industry... 
    Summer work
    Work at office
    Flexible hours
    Weekend work
    2 days per week
    3 days per week

    Nextpoint

    Chicago, IL
    4 days ago
  •  ...Job Description A leading global e-commerce company is seeking five onsite contractors to support the internal launch of a new safety-focused product. This device monitors and documents the opening and closing of loading dock doors to ensure operational safety and efficiency... 
    For contractors

    Insight Global

    Lenexa, KS
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Support Specialist. Be the first to apply!