Product Support Specialist

About Us

MCI is a 46-year-old industry leader in the design,manufacture, and assembly of electrical controls, electrical enclosures,irrigation pumps and controls, municipal and commercial pump stations, waterpurification systems and design-to-order metal fabrications. We serve a varietyof industries with standard and custom products including water pumping, oilproduction-drill and refining controls, waste water treatment, conveying,baggage conveying, handling, and more!

Job Summary

The Product Support Technician provides customer-facingtechnical support and parts support for MCI-manufactured products, with aprimary focus on the Flowtronex division's water pumping and purificationequipment. This role supports customers, distributors, service centers, andfield service technicians by troubleshooting equipment issues, preparingquotations, processing parts-related requests, and helping administer warrantyclaims. The position also serves as an important link between the field and internalteams by communicating product feedback to engineering and management tosupport continuous improvement.

Pay

Starting at $70,000/year

Responsibilities

• Provide phone and email support to customers, service centers, distributors, field service technicians, and internal employees regarding service, parts, and equipment operating in the field.
• Respond to technical assistance calls and support replacement-parts inquiries for MCI products.
• Prepare written and verbal quotations for parts, accessories, and service-related needs.
• Sell parts and accessories and help coordinate timely delivery to customers and service partners.
• Support administration of warranty claims and document relevant service information.
• Research historical files and equipment records to determine correct product configuration and operating requirements.
• Communicate field issues, product concerns, and improvement opportunities to engineering and management.
• Support MCI's commitment to responsive customer service and high-quality aftermarket support.

Qualifications

• Strong customer service skills and a professional, service-oriented approach.
• Strong mechanical aptitude and the ability to work through equipment-related issues logically.
• Solid PC skills and the ability to document, research, and communicate information clearly.
• Strong written and verbal communication skills with customers and internal departments.

Preferred Skills

• Experience with pumps, electrical controls, or similar industrial equipment.
• Experience with PLC logic, variable frequency drives (VFDs), or related control systems.
• Experience with replacement-parts sales, quotations, or aftermarket support.
• Ability to interpret older records or equipment files to support troubleshooting and service decisions.

Benefits

• Medical, dental, and vision coverage, including free medical options!
• PTO and company holidays.
• Quarterly bonus program for all positions.
• 401(k) with matching

Disclaimer

The information contained herein is not intended to be anall-inclusive list of the duties and responsibilities of the job, nor are theyintended to be an all-inclusive list of the skills and abilities required to dothe job. Management may, at its discretion, assign or reassign duties andresponsibilities to this job at any time. The duties and responsibilities inthis job description may be subject to change at any time due to reasonableaccommodation or other reasons.

EEO Notice

Motor Controls, Inc provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability or genetics. In additionto federal law requirements, Motor Controls, Inc complies with applicable stateand local laws governing nondiscrimination in employment in every location inwhich the company has facilities. This policy applies to all terms andconditions of employment, including recruiting, hiring, placement, promotion,termination, layoff, recall, transfer, leaves of absence, compensation andtraining.

Exempt : Yes

Type : Full Time

Department : Aftermarket Sales & Support

Location : MOT