Customer Service Manager - Manufacturing

Red Frog Solutions

Customer Service Manager

Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery. This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel. Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership. This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.

Requirements:

3–5+ years of customer service, customer operations, order management, sales support, or similar experience
Experience working for a manufacturing company is required
Strong Microsoft Excel skills
Experience managing customer orders, delivery expectations, and issue resolution
Strong communication, organization, and problem-solving skills
Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales
Bachelor's degree or equivalent relevant work experience
Previous supervisory or team-lead experience preferred, but not required

What You Will Do:

Lead and support a team of 2–3 Customer Service Representatives
Oversee customer orders from entry through delivery and ensure commitments are communicated accurately
Serve as an escalation point for customer service, delivery, pricing, and order-related issues
Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity
Support quotations, pricing, order entry, warranty/service claims, and customer onboarding
Build strong relationships with key customers and proactively resolve issues
Coach and develop team members while improving overall customer service performance

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Vacancy posted 5 days ago

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