Customer Service Specialist

Customer Service Specialist Temp-to-hire | FT (M-F 8am-5pm) | $20-$25/hour (DOE) | On-site in Aston, PA Our client, a leading distributor of HVAC monitoring and security system products, is seeking a Customer Service Specialist to join their team. This position serves as a key point of contact for business customers, providing product support, processing orders, and delivering exceptional customer service in a fast-paced environment. A Day in the Life of the Customer Service Specialist: Customer Support & Order Processing: Handle incoming calls and emails from business customers, answer product inquiries, and accurately process orders Relationship Management: Build and maintain positive relationships with customers by providing timely and professional service Product Assistance: Assist customers with product selection, availability, pricing, and order status updates Data Entry & Documentation: Enter and maintain accurate customer and order information within company systems Team Collaboration: Work closely with internal departments, including sales and operations, to ensure customer needs are met efficiently Problem Resolution: Address customer concerns and resolve issues in a professional and timely manner What You Will Need: Excellent verbal and written communication skills Strong customer service skills with a professional phone presence Comfortable working in a business-to-business (B2B) environment Strong computer skills and ability to learn new systems and technologies quickly High attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced office environment Previous customer service, call center, administrative, or order entry experience preferred Experience working with technical products is a plus, but not required Why Consider This Opportunity? This is a temp-to-hire opportunity with the potential to become a permanent salaried position offering an outstanding benefits package, at the time of temp-to-hire conversion. EOE Employer. All candidates who receive and accept an offer of employment are subject to pre-screening requirements. IND123