Fulfillment Associate

Fulfillment Associate Sacramento, CA 3 Months

As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills.

Responsibilities:

• Accurately enter orders into the system.
• Perform order administration tasks.
• Assist with preparing packages for shipment.
• Coordinate with third-party vendors for order fulfillment.
• Support inventory checks and report any discrepancies.
• Maintain operational documents and records.
• Assist in demand planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Skills:

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Basic Inventory Management: Understanding of inventory checks and reporting.
• Documentation: Ability to maintain and organize operational documents.

Level criteria B1 (for internal use only): Requires basic knowledge of operational or administrative processes to perform routine and straightforward activities. Solves routine problems in own work following established procedures. Works under close supervision with detailed instruction or with clearly defined procedures. Communicates general information within department.

Requirements (years of experience, educational background, technical skills, etc.): High School Diploma; Bachelor's degree or equivalent work experience preferred. 2+ years' experience in office administration and customer service. Experience in registered agent services, preferred. Hands-on experience with Microsoft Office, CRM and databases. Good typing skills (35 wpm). Ability to work overtime as needed. Stable work history.