Business Analyst

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Analyst within the Pharmacy Services Finance Intelligence (FI) organization, you will serve as the primary owner of assigned project requests from intake through delivery support. This role partners with stakeholders to understand business challenges, document current-state processes, define requirements, and ensure work meets established delivery readiness standards before development begins. As a Business & Project Analyst, you will play a pivotal role in translating complex business needs into actionable requirements while partnering closely with business stakeholders, solution architects, engineering teams, analytics developers, and leadership. You will own the discovery process, drive business alignment, facilitate project governance, and ensure initiatives are sufficiently defined before development begins. Success in this role requires strong analytical thinking, consultative communication, business process analysis, and the ability to guide stakeholders toward the right solution-not simply document requested features. This position is expected to operate as a trusted business partner responsible for improving delivery quality, reducing ambiguity, and enabling predictable execution across the FI portfolio. Requirements Gathering & Business Analysis Facilitate workshops with business stakeholders to understand objectives, pain points, and desired outcomes. Document current-state processes, workflows, and operational procedures. Identify business rules, dependencies, assumptions, and operational impacts. Challenge unclear requirements and seek clarification when business needs are not well defined. Ensure project requests meet intake and readiness standards before development engagement. Develop Business Requirements Documents (BRDs) using the team's standardized framework. Maintain traceability between requirements and delivered solutions. Own requirement quality and completeness throughout the project lifecycle. Partner with technical teams to clarify requirements before development begins. Project Delivery Support Serve as the primary delivery lead for assigned initiatives from intake through production support. Facilitate project checkpoints, stakeholder reviews, and decision-making sessions. Coordinate cross-functional teams including business stakeholders, developers, architects, QA, and analytics resources. Monitor project scope, risks, dependencies, timelines, and action items. Escalate delivery risks appropriately and propose mitigation strategies. Support User Acceptance Testing (UAT), implementation planning, production readiness, and business sign-off. Maintain accurate project documentation within Jira and Confluence. Drive accountability for assigned action items through project completion. Stakeholder Partnership & Consulting Build trusted relationships with Finance, Operations, Analytics Engineering, Solution Architecture, and business leaders. Facilitate alignment across multiple stakeholder groups with competing priorities. Communicate project status, risks, recommendations, and decisions to leadership. Promote transparency, accountability, and predictable delivery across all assigned initiatives. Success Measures Success in this role will be measured by: Delivery of high-quality, development-ready requirements with minimal rework and serve as the source of truth. Strong stakeholder satisfaction and partnership. Effective management of project risks, scope, and dependencies. Timely completion of projects aligned to established governance checkpoints. Required Qualifications 2-3 years of experience in Business Analysis, Project Management, Product Delivery, Process Improvement, or a related role. Experience leading cross-functional business initiatives from requirements gathering through implementation. Experience facilitating stakeholder meetings and translating business needs into actionable requirements. Experience documenting business processes, workflows, and functional requirements. Experience managing multiple projects simultaneously in a fast-paced environment. Experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Visio or equivalent process mapping tools. Experience using Jira, Confluence, Azure DevOps, or comparable project management platforms. Preferred Qualifications Experience supporting Business Intelligence, Data Engineering, Analytics, Automation, or Technology delivery teams. Experience writing Business Requirements Documents (BRDs), Functional Requirements, User Stories, and Acceptance Criteria. Experience facilitating Agile, Scrum, or hybrid project delivery methodologies. Experience with business process improvement methodologies such as Lean, Six Sigma, or Design Thinking. Demonstrated ability to identify root causes, challenge assumptions, and recommend process improvements. Healthcare, Pharmacy Benefit Management (PBM), Finance, or Revenue Cycle experience preferred. PMI-PBA, CBAP, PMP, CSM, Lean Six Sigma, or comparable professional certifications are a plus. Excellent written, verbal, and presentation communication skills. Strong analytical, organizational, and problem-solving skills. Education Bachelor's degree in Business, Information Systems, Finance, Analytics, Healthcare Administration, Computer Science, or a related field preferred or equivalent combination of education and professional experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 09/05/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr