University Appeals Administrator

The University Appeals Administrator investigates appeals submitted for an exception within the University Policy Handbook, facilitating the administration of the processes available to students, faculty, and staff. Responsibilities Communicate with Deans, Faculty, and Staff regarding University policies. Ensure protection of student records in accordance with FERPA. Compile and analyze metrics to improve University policies and processes. Research and investigate student appeals and other issues related to University policies. Mediate the Appeal Decision Board to ensure compliance with university policies and procedures. Facilitate decisions to ensure appeals are resolved within the 15‑day timeline per the University Policy Handbook. Ensure all correspondence with accrediting bodies is documented and cataloged to maintain compliance. Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Develop alternative solutions. Work well in group problem‑solving situations. Use reason even when dealing with emotional topics. Perform other duties as assigned. Qualifications Bachelor’s degree required. Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data. Design workflows and procedures. Consistently demonstrate integrity and ethical behavior congruent with Christian values in all transactions and relationships. Adhere to the regulatory and legal environment of higher education. Openly accountable for actions, decisions, and outcomes; contribute to sustained profitability by establishing realistic goals and effectively managing resources. Demonstrate effective verbal and written communication; communicate vertically and horizontally throughout the organization; listen to others to ensure understanding; contribute meaningful information during meetings. Able to work under pressure and maintain composure. Excellent time‑management skills. Knowledge of business acumen and align work with strategic goals. Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission. Must successfully pass background checks. Benefits Medical, dental, vision, life, and disability insurance. Flexible spending accounts. 401K savings plan. Generous time off plan and 11 paid holidays. Paid time off to volunteer in the community or at GCU‑sponsored events. Free covered parking. Education Tuition Discount Program for full‑time employees, their spouses, and dependent children. Free on‑site gyms on campus. The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans. #J-18808-Ljbffr