Parts Specialist

Job Description

Job Description

Gerharz Restaurant Equipment & Supplies provides all types of food service establishments in Central New York with restaurant equipment, consulting, and design services, Smallwares, tabletop and paper products, and Parts.

This is a great opportunity for someone with parts industry experience, especially seasoned auto parts professionals. If you have worked a parts counter, you already know most of this job. Someone needs a part today, the number they were given is wrong, and the equipment is down until you sort it out. We do that for commercial kitchens instead of cars, and we will teach you the equipment.

We currently have an opening for a Parts Specialist in our successful and growing Parts Department. Our team is looking to continue its success by adding the right self-motivated, smart, enthusiastic and customer service-oriented individual.

What makes this different

At the large national parts suppliers, the person answering the phone is kept in a lane. They cannot call the manufacturer, cannot open a manual, cannot offer an aftermarket alternative. Here you can do all of it. You own the problem from the first call to the delivered part, and that is the reason our customers call us instead of them.

Gerharz has been family owned in Syracuse since 1969.

Responsibilities and Duties

Inventory and Accounting

• Create, process and ship sales orders
• Create, process, and receive purchase orders
• Interact with other departments in a friendly, professional, and constructive manner
• Maintain a clean and safe work environment

Customer Service

• Answer phone calls in an efficient, friendly, and professional manner
• Respond to emails and texts quickly, accurately, and appropriately
• Listen to learn what the customer needs
• Create clear and accurate quotes for customers in a timely manner
• Process customer returns
• Read and interpret parts diagrams

Vendor Relations

• Negotiate part pricing with vendors
• Process vendor returns and negotiates restocking charges
• Find vendors for new, obsolete, or difficult to locate manufacturers

Previous experience in a parts environment is helpful, as is knowledge of commercial restaurant equipment, but neither is required.

Qualifications and Skills

• Self-motivated with a sense of urgency
• Effective communicator
• Strong problem solver
• Good time management
• Customer focused
• Integrity and trust
• Sense of humor
• Works well independently and as part of a team
• Reliable and consistent

Benefits

The work environment is a clean, professional office setting with excellent hours. We are open Monday through Friday from 8:30 to 5:00. No nights and no weekends.