Business Process Redesign Consulting Director

Overview The Consulting Director is a strategic advisor and subject matter expert in business process redesign. The role focuses on delivering high‑impact project management, driving process improvement initiatives, and supporting organizational transformation efforts. Reporting Relationship Reports to an AVP or above. Essential Duties & Responsibilities Provides expert consulting on process improvement initiatives and business strategies. Partners with business leaders to identify and prioritize high‑impact opportunities aligned with strategic goals. Manages complex projects and programs independently, assuming responsibility for pace, scope, and risk. Builds and maintains relationships with project sponsors and stakeholders to ensure successful outcomes. Supports the design and implementation of continuous process improvement programs. Offers thought leadership and advises on the structure and value of formalized programs centered on business process management. Develops and applies consistent, repeatable process assessment and redesign methodologies, tools, and techniques including root cause analysis and identification of value‑add activities. Contributes to the development of methodologies for business process management. Designs tools and techniques for ongoing measurement, evaluation, and improvement of business processes. May perform additional duties as assigned. Skills, Knowledge & Abilities Demonstrated expertise in business process management and redesign. Strong analytical and problem‑solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and influence without authority. Effective communication and facilitation skills across all organizational levels. Experience developing frameworks for process redesigns and lean mapping. Commitment to continuous improvement and operational excellence. Education & Experience Minimum bachelor’s degree in a related discipline; master’s degree preferred. Typically, a minimum of 8 years of related work experience, including 5+ years in process improvement or project management roles. P&C insurance experience required. Experience managing large‑scale process improvement projects. Certifications in Lean, Six Sigma, or project management (PMP) preferred. Work Model This role follows a hybrid work model and is based out of one of CNA’s branch offices within the United States. Compensation In certain jurisdictions, the national base pay range for this job level is $97,000 to $189,000 annually. Benefits CNA offers a comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals. For more details visit cnabenefits.com. EEO & Accommodations CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, contact View email address on click.appcast.io. CNA is legally required to include a reasonable estimate of compensation for this role in certain jurisdictions. #J-18808-Ljbffr 01460 Continental Casualty Company