Senior Project Manager Salesforce implementation

Title: Senior Project Manager / Program Manager


Location: Boston, MA (Onsite) 4 Days at Client site


Job type: Fulltime

Years of experience: 12 years+ as a PM ( minimum 5 years of Salesforce implementation experience)

Position Overview:


We are seeking an experienced Senior Project Manager to oversee and manage complex projects for public sector and commercial clients. The ideal candidate will be responsible for the full project lifecycle, ensuring timely delivery, managing project risks, and maintaining clear and consistent communication with stakeholders. Knowledge of Salesforce technology is preferred.

We are looking for an experienced project manager to join us in delivering innovative technology solutions for a fast-paced, mission-critical environment. In this role, we're looking for solutions-focused candidates who thrive on providing excellence to clients and have experience managing teams of technical personnel to build solutions and systems. The ideal candidate is a creative and hands-on leader with experience managing teams in digital transformation and implementation efforts. You will be a client-facing advisor, coach, mentor, and accountable manager with a proven track record of leading solutions deployments in a client environment. Key contributions of this role include:

• Serving as a delivery leader, accountable for the completion of team delivery efforts, including quality oversight, visibility into delivery targets, and client acceptance
• I am supporting delivery operations, building and maintaining client relationships, and fostering and promoting innovative thinking across the client environment.
• Developing and leading teams through solution prototyping, development, and deployment - from hands-on proposal technical support to prototyping client implementations and complete production deployment.
• Manage a larger delivery team of approximately 20-25 people.
• Manage budget, time, and resources for delivery team.
• Handling challenging client situations and offering guidance & direction to client executives

Key Responsibilities:


Client Service : Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day-to-day interactions with key client managers and staff.

Stakeholder Management: Manage daily interactions and communications with our stakeholders, ensuring transparency and alignment of project objectives.

• Serve as the main point of contact for stakeholders, keeping them informed of project status, risks, and changes.
• Prepare and deliver project progress reports, presentations, and documentation.
• Facilitate meetings and workshops to align stakeholders on project goals and outcomes.

Delivery: Bring functional/technical experience and knowledge to deliver solutions that allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements. Contribute to project estimating, planning, contracting, and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues that pose risks to the project. Monitor progress and quality. Track and report status.


Project Planning & Execution:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and schedules for project execution.
• Ensure all projects are delivered on time, within scope, and on budget.

Team Leadership & Coordination:

• Lead and manage project teams, ensuring that all team members understand their roles and responsibilities.
• Assign and manage resources efficiently to meet project objectives.
• Foster a collaborative and productive team environment.

Risk & Issue Management:

• Identify project risks and develop mitigation plans.
• Track project issues and ensure timely resolution to keep the project on track.
• Conduct regular risk assessments and adjust project plans as needed.

Budget & Resource Management:

• Manage project budgets, tracking expenses to ensure costs remain within approved limits.
• Forecast resource needs and allocate them effectively throughout the project lifecycle.
• Provide regular updates on project financials to stakeholders.

Quality Assurance & Monitoring:

• Ensure all project deliverables meet the required quality standards.
• Implement project monitoring systems to track progress and performance.
• Conduct post-project evaluations to capture lessons learned and identify areas for improvement.

Qualifications:

• Bachelor's degree in business, Information Technology, or related field.
• 12+ years of experience in project management, ideally managing both public sector and commercial client projects.
• Proven experience managing projects with a focus on scope, budget, timelines, and stakeholder communications.
• Familiarity with Salesforce technology and its applications in client engagements.
• Strong knowledge of project management methodologies, including Agile and Waterfall.
• Excellent communication, problem-solving, and organizational skills.
• PMP certification (or equivalent) preferred.
• Experience managing cross-functional teams in a matrixed organization.
• Proficient in using project management software (e.g., MS Project, Monday.com, Jira).

Skills:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Solid understanding of project management methodologies (Agile, Scrum, Waterfall).
• Problem-solving and decision-making skills.
• Strong organizational and multitasking abilities.

Preferred Skills:

• Knowledge of Salesforce tools and technologies is an advantage.

Key Competencies


Project Management

• Generates all possible alternatives given the context of the issue
• Is able to analyze the consequences of action/non-action on all dimensions of an issue
• Tries to quantify all risk elements
• Makes quick and effective decisions
• Makes decisions from the basis of a holistic understanding
• Identifies problems at an early stage and takes corrective actions

Problem-solving

• Proficient problem-solving skills
• Identifies issues or causes for a problem and provides a recommended solution with alternatives
• Weighs the costs, benefits, risks, and chances for success in making a decision
• Carefully weigh the priority of things to be done
• Anticipates possible problems and develops contingency plans in advance

Business Communication

• Negotiates and asserts him/herself
• Is able to persuade others to his/her point of view
• Makes effective presentations
• Values networking
• Represents internally and externally the best interests of the organization
• Puts forward pros and cons and examples to build a case
• Provides clear information about a problem or issue, establishes the facts
• Can synthesize technical and other information to add clarity for others
• Persuasively communicates the benefits of a particular approach
• Produces a very high level of written communication suitable for organization-wide or external consumption
• Probes skillfully to get at the facts when others are reluctant to provide full or detailed information

Team Leadership

• Empowers team members
• Gives credit
• Resolves conflicts and interpersonal issues swiftly
• Values continuous development of people
• Leads by example
• Can teach as and when required
• Leads own team effectively
• Motivates team members
• Sets strong personal examples
• Is able to guide or resolve performance-related issues
• Takes responsibility for the decisions of subordinates
• Helps people discover their own potential
• Convinces people of the importance of the job

SDLC Methodology

• Able to clearly articulate the benefits and purpose of software development lifecycle methodology and its components
• Understands the inter-relation of roles and artifacts for project delivery
• Participates in process improvement
• Systems and Process Orientation
• Develops feedback channels
• Ensures adherence to all processes
• Corrects deviations from process based on analysis
• Implements and stabilizes systems
• Evaluates progress/performance as per plan
• Goes to great lengths to ensure the quality of systems and processes