IT Project Manager

Project Manager

The Division Licensure is looking for a Project Manager to oversee the implementation of a unified Salesforce Licensing, Permitting and Inspection (LPI) system. This role will manage the technology implementation, coordinate between business, technical, and vendor stakeholders, and ensure that the Salesforce instance meets business needs through all phases of development and maintenance.

This position must overlap with the working hours of the rest of the DOL team, which are 8:45am-5pm M-F, but occasionally require before or after-hours work for vendor meetings, testing, deployments, and emergency system recovery.

The Project Manager will collaborate with the DOL Salesforce Modernization Product Manager, Senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & DOL business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.

The ideal candidate should have experience project managing large software products and/or leading project management for complex technology solutions, possess a demonstrated ability for attention to detail in managing and tracking deliverables across a multi-workstream project, anticipating issues, raising concerns to senior management and driving vendors toward successful results as measured by project KPIs. Preferably, this individual will also have experience managing large Salesforce deployments.

Responsibilities include creating and maintaining project documentation, managing program scope, schedule, budget and resources, facilitating technical support, managing project issues and risks, and serving as the primary point of communication between DOL, vendors and other Commonwealth of Massachusetts agencies.

Preferred knowledge, skills and abilities include minimum of 5-8 years of experience in IT project management, strong issue & problem management skills, and masters-level knowledge of Microsoft’s entire productivity suite including Office 365, Teams, SharePoint Online and OneDrive, Project and/or Planner.