Business Office Associate - Full Time

7206 - Gaithersburg - 16411 Shady Grove Road, Gaithersburg, Maryland, 20877 CarMax, the way your career should be! Provide An Iconic Customer Experience Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too. What You Will Do – Essential Responsibilities Complete administrative tasks to support all store departments Provide customer service by greeting customers and guiding them through paperwork Communicate effectively with customers and business partners Maintain coverage at information desk and answer multi-line phone system Learn and Succeed as Part of a Team This is a high‑energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience. Qualifications And Requirements Customer service experience Thrive in a fast‑paced office environment Good listening skills and a strong customer focus Strong written and verbal communication skills Basic computer skills, including word processing and spreadsheets The Hourly Rate for This Position Is $17.66 – $36.90 Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. For full‑time hourly or commission/incentive eligible associates: up to 48 hours of sick time per year, accrual on a per‑pay‑period basis; between 80 and 200 hours of vacation per year after a 90‑day waiting period, dependent on years of continuous service. Plus 8 hours of pay for each of 6 paid scheduled holidays per year plus 1 floating holiday, and Holiday Premium Pay if they work on a scheduled holiday due to business need. For full‑time salaried associates: paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. CarMax is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr