Floral Lead

Floral Leads

Our Floral Leads are key players in wowing our guests with each order and each prepared bouquet. They encourage the team to present our arrangements with a helpful hand and a smile! To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Responsibilities

• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Take an active role in building the store's product assortment.
• Execute all sign package responsibilities and daily/weekly price changes.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Utilize all available tools to help reduce and eliminate shrink.
• Be able to work a flexible schedule, which could include nights, weekends and holidays.
• Demonstrate strong knowledge, interest and passion for floral products and services.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.