Genesys Workforce Management (WFM) Lead
$92 - $93 per hourKForce
DescriptionKforce has a client searchng for a Genesys Workforce Management (WFM) Lead. This role is fully remote, with the first week at the client's office in Pittsburgh, PA. Responsibilities:* Lead the design, configuration, and implementation of Genesys Cloud WFM capabilities, including forecasting, scheduling, adherence, intraday management, and reporting* Define and optimize workforce management processes, operating models, governance, and best practices across contact center operations* Lead requirements gathering, testing, training, deployment, and post-production support to ensure successful adoption and business outcomesRequirements* Strong expertise with Genesys Cloud Workforce Management and related contact center technologies* Experience leading end-to-end WFM implementations, including solution design, configuration, testing, and deployment* Strong understanding of contact center operations, workforce planning methodologies, and operational metrics such as service level, occupancy, adherence, and shrinkageJob TypeContractCompensation92 - $93
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Genesys Workforce Management (WFM) Lead in Pittsburgh, PA vacancy
$123k - $163k
...Salary: $123,000 - 163,000 per year Requirements: Strong expertise in Genesys Cloud Workforce Management and related contact center technologies Experience leading end-to-end WFM implementations, including solution design, configuration, testing, and deployment...SuggestedHourly payFull timeContract workWork at officeRemote workKforce Technology Staffing
Pittsburgh, PA4 days ago$25 - $50 per hour
...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in San Mateo. These... ...teams Ensure TSA compliance Train and mentor officers Manage checkpoint operations Disclaimer This is not a direct job...SuggestedShift workNight shiftWeekend workTSA Hiring Hub
Pittsburgh, PA14 days ago- ...seeking an experienced Blue Yonder Functional Lead to drive end-to-end Demand Planning and... ..., supply plan review, exception management, inventory planning, and purchase order... ...grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace...SuggestedImmediate startWorldwideShift work
Wesco International
Pittsburgh, PA1 day ago $116.2k - $229.1k
...work with clients to reimagine work, the workforce, and the workplace across the enterprise... ...solution design and best practices, and managing risks and stakeholder communications while... ...sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage...SuggestedLocal areaDeloitte
Pittsburgh, PA23 hours ago$162k - $261k
...Talent Management Lead Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora... ...translate long-term business strategy into concrete talent and workforce initiatives. Data-Driven: You use data and insights to...SuggestedWork at officeLocal area3 days per weekAurora - Pittsburgh, PA, US
Pittsburgh, PA1 day ago- ...Job Title: GenAI Ops Intent Lead Job Category: Analytics and Emerging Digital Technologies... ...for GenAI initiatives. Stakeholder Management . Serve as the primary interface... ..., LTD., are leaders in delivering workforce solutions and integrated services across...Permanent employmentFull timeLocal area
System One
Pittsburgh, PA1 day ago - ...Team Manager Position Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to... ...employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals...Hourly payFlexible hoursDay shift
- ...operational capacity. The Commissioning Lead supervises all activities required to... ...specific Commissioning Execution Procedure. Manage all aspects of compliance with the Pre-... ...smooth transition. Ensure appropriate workforce planning to ensure project delivery and...For contractorsLocal areaFlexible hours
Hatch
Pittsburgh, PA11 days ago - ...GenAI Ops Intent Lead Permanent Full-Time 5 days in Strongsville, OH, Dallas, TX... ...roadmaps for GenAI initiatives. Stakeholder Management Serve as the primary interface... ...leaders in delivering outsourced services and workforce solutions across North America. We help...Permanent employmentFull timeLocal area
System One
Pittsburgh, PAmore than 2 months ago - ...Job Description Job Description Job Title: Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh... ...to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java,...Permanent employmentFull timeWork at office
System One
Pittsburgh, PAa month ago $100k - $158k
...environment? As an experienced Oracle Payroll Lead -Senior Consultant, you will have the... ....g., Benefits, Payroll ).* Own incident management: triage, prioritization, stakeholder... ...uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage...Flexible hoursDeloitte
Pittsburgh, PA23 hours ago$18 per hour
Additional Job Info: $1,000 Sign on Bonus! ($500 after 30 days of employment and $500 after 90 days of employment) Additional $1.50/hr. for working 10pm-6am Overview: Ready for a career with limitless growth opportunities at a company that PROVES they value you...Full timeRelocation packageSheetz, Inc
Pittsburgh, PA2 days ago$500 per month
...Lead Maintenance Technician At Placemakr, home meets hospitality. We've combined the... ...on-site experience for all involved. Manage workload of service requests and building... ...to stay committed to maintaining a legal workforce and complying with all applicable employment...Hourly payFull timeFor contractorsRemote workFlexible hoursShift workNight shiftAfternoon shift3 days per week$75k - $100k
...Job Description STEELPOINT CAPITAL HOLDINGS \n FP&A Lead (Senior Financial Analyst, Financial Planning & Analysis) \n Platform... ...capital lending (Loans for Landlords), real estate property management, accounting and advisory services, marketing, and a growing private...Work at officeSteelPoint Capital
Pittsburgh, PA4 days ago- ...\n \n Vylla Home is expanding, and we're looking for motivated real estate professionals interested in \n helping build and lead strong local teams. \n You don't necessarily need to have a team today. \n If you have the ambition to lead, recruit, mentor and...Local area
Vylla
Pittsburgh, PA5 days ago $60 per hour
...About Company: Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics,... ...and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no...Weekly payDaily paidFull timeTemporary workLive outNight shiftDenali Water Solutions LLC
Pittsburgh, PA5 days ago$120.6k - $171.8k
...relocation payments.Ensure compliance and manage payroll risk across federal, state, provincial... ...such as Workday, ADP, UKG Pro WFM, ServiceNow, and other platforms.Stakeholder... ...ADP, WFM, and ServiceNow.Proven ability to lead onsite and remote teams with strong leadership...Work experience placementLocal areaRemote workWorldwideRelocationRelocation packageWabtec
Pittsburgh, PA23 hours ago- ...configuration and integrationsStrong communication skills and ability to lead cross-functional deliveryPreferred QualificationsUnion payroll... ...development (OIC, REST/SOAP, SFTP, JSON/XML)Release management and documentation; familiarity with version controlSQL for validation...Shift work
Tech Tammina
Pittsburgh, PA4 days ago - ...impact.HDR is searching for an Industrial Wastewater (IWW) Program Lead - Oil, Gas, and Chemicals Practice.Candidates for the IWW Lead... ..., EITs, designers, and drafters.Work directly with project managers and clients to ensure that projects meet or exceed client expectations...For contractors
HDR
Pittsburgh, PA3 days ago - ...and create value across our global business. As our AI Governance Lead, you'll play a pivotal role in ensuring that AI is deployed... ...strategy, governance priorities, and decision-making.Develop and manage AI intake, inventory, and risk management processes to ensure compliance...Full timeWork at officeRemote workFlexible hours
Alcoa
Pittsburgh, PA3 days ago $110k - $160.91k
...transmission infrastructure is essential. This role is focused on leading and overseeing routing and siting efforts for electric... ...and delivered efficiently and responsibly.In this role, you will manage complex routing and siting studies for transmission projects across...Full timeFixed term contractCasual workWork at officeRemote workFlexible hoursShift workERM Group
Pittsburgh, PA3 days ago- ...focused Technology, Media & Telecommunications (TMT) Environmental Lead to provide leadership, technical excellence, and market growth... ..., project delivery, professional development, quality management, and strategic growth initiatives across HDR’s global TMT portfolio...Local area
HDR
Pittsburgh, PA2 days ago - ...AI Solution Lead Role Overview Virtusa AI Labs is seeking AI Solution Development Engineers who design, build, and operationalize... ...MLOps, LLMOps, and FMOps principles to automate workflows, manage versions, and ensure robust, repeatable deployments. System...Worldwide
Virtusa
Pittsburgh, PA3 days ago - ...design and operations. To support this growth, HDR is seeking a East Region Mining Practice Lead who is a Seller/Doer with a key focus on Technical Leadership/ Project Management/Program Building/ Staff Growth and Business Development. A core focus of the role will be...Local areaRemote work
HDR
Pittsburgh, PA3 days ago - ...and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers... ...higher quality, and with a digitally-native record for lifecycle management. You will lead cross-functional teams to deploy Gecko’s...Permanent employmentWork at officeLocal areaWork from homeFlexible hours
Gecko Robotics
Pittsburgh, PA4 days ago - ...around the world. HDR is currently seeking a PA Site Civil Team Lead in the Pittsburgh, Pennsylvania Office to lead a team of Site Civil... ...on multiple multi-disciplinary projects and may be called to manage projects that have a predominantly site civil engineering focus....Work at officeLocal area
HDR
Pittsburgh, PA2 days ago - ...shareholders, integrity, and corporate responsibility.Overview of the Lead, Sales (Key Holder) role You will inspire customers to express... ...expertise on enhancing your home· Provide daily support to the management team by performing opening and closing routines, register...Full timePart timeH1bLocal areaRelocation packageMonday to FridayFlexible hoursShift workWeekend workAfternoon shift
Williams-Sonoma
Pittsburgh, PA4 days ago - ...the world. Primary ResponsibilitiesThe Trenchless Geotechnical Team Lead will report to the Trenchless Services Engineering Lead, having primary responsibilities revolving around the planning, managing and orchestrating of geologic and geotechnical initiatives associated...For contractorsLocal areaRemote work
HDR
Pittsburgh, PA23 hours ago - ...around the world. Our Waste Market Sector seeks a candidate who will lead the development and implementation of waste business strategies... ...team. Reporting to the PA/OH/WV/DE Resources Business Group Manager to advance the waste practice through solid waste specific service...Local area
HDR
Pittsburgh, PA3 days ago - ...drive sustainable revenue growth and profit for a designated area (geographic or market area or enterprise). This Area Growth Lead will manage the development of strategic growth plans and Client Growth Business Plans for client portfolios in the Northeast US (New England...Full timeTemporary work
Brown and Caldwell
Pittsburgh, PA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Genesys Workforce Management (WFM) Lead. Be the first to apply!
Related searches
- genesys developer Pittsburgh, PA
- genesys engineer Pittsburgh, PA
- agency management specialist Pittsburgh, PA
- provider data management Pittsburgh, PA
- pain management Pittsburgh, PA
- director talent management Pittsburgh, PA
- identity & access management Pittsburgh, PA
- director global product management Pittsburgh, PA
- creed management Pittsburgh, PA
- learning management system specialist Pittsburgh, PA