Field Operations Manager

Field Operations Manager – STL Pest Control (Fenton, MO) Full-Time | Leadership Role | $60,000-$70,000 Per Year Position Overview STL Pest Control is launching a key leadership role to support our rapid growth: Field Operations Manager. This position will oversee all field technicians, manage day-to-day operational performance, and assume many responsibilities currently handled at the executive level. As the company scales, this role will lead future Lead Technicians and eventually a Service Manager. We are seeking a highly experienced operations leader with a strong background in professional pest control who can build structure, elevate service quality, and drive operational excellence. Key Responsibilities Team Leadership & Development

• Directly supervise pest control technicians and ensure consistent, high-quality service delivery.
• Provide coaching, performance management, and ongoing training.
• Develop and oversee future Lead Technician roles.
• Promote a culture of safety, accountability, and customer-first service.

Operational Management

• Own daily field operations including scheduling, routing, and resource allocation.
• Monitor and improve KPIs such as service completion rates, customer satisfaction, and technician productivity.
• Implement SOPs, safety protocols, and operational best practices.
• Ensure compliance with Missouri pest control regulations, licensing, and safety standards.

Customer Experience Oversight

• Handle escalated customer concerns and ensure timely resolution.
• Maintain strong communication between field operations and office staff.
• Uphold STL Pest Control’s reputation for reliability and professionalism.

Strategic Growth & Process Improvement

• Identify operational inefficiencies and implement improvements.
• Assist with planning for expansion, staffing, equipment needs, and territory growth.
• Collaborate with leadership on long-term operational strategy.
• Build the operational foundation for future management layers.

Administrative & Reporting

• Maintain accurate service records, technician performance data, and operational reports.
• Oversee inventory levels, equipment maintenance, and fleet readiness.
• Support hiring, onboarding, and training of new field staff.

Required Qualifications

• Minimum 3–5 years of professional pest control experience (commercial or residential).
• Minimum 2 years of leadership or field operations management experience in pest control or a related home services industry.
• Strong understanding of pest control regulations, treatment methods, and safety standards.
• Proven ability to manage field teams in a fast-paced, customer-facing environment.
• Excellent communication, leadership, and problem-solving skills.
• Valid driver’s license; Missouri pest control licensing preferred (or willingness to obtain).

Physical Requirements

• Ability to lift and carry up to 50 lbs regularly.
• Ability to work in a variety of environments including attics, crawl spaces, basements, and outdoor conditions.
• Ability to stand, walk, bend, kneel, climb ladders, and perform physical tasks associated with pest control service work.
• Ability to safely handle and apply pest control products and equipment.

E-Verify Participation STL Pest Control participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Equal Opportunity Employer STL Pest Control is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Join Our Team If you’re an experienced pest control professional who thrives in a leadership role and wants to help shape the future of a growing company, we’d love to meet you. This is a rare opportunity to step into a high-impact position, build operational excellence from the ground up, and grow with a company that values integrity, teamwork, and exceptional service. Bring your expertise. Bring your leadership. Bring your ambition. Join STL Pest Control and help us build something exceptional.