Operations Manager- Evenings 2:00pm-10:30pm

POSITION OBJECTIVE Do you love working in a fast-paced environment? Are you a servant leader who has a desire to make a significant impact in the lives of team members and guests? Chick-fil-A Arnold is seeking a high-caliber, self-motivated, and driven leader who can thrive under pressure to lead our evening operations. This individual will be a part of a high-performing Leadership Team and have the ability to lead a team of 80+ team members. After an initial training period of learning different aspects of the restaurant and brand, this leader will be in charge of managing all the day-to-day needs and operations. This leader must have high emotional intelligence, the ability to build strong relationships, a passion for systems and operations, and have a positive, go-getter mentality and attitude. Over time, growth could look like promoting to be the Director of Operations or even being developed to pursue being an Owner/Operator yourself! Join Chick-fil-A Arnold! POSITION KEY RESPONSIBILITIES 80-90% of time spent in day to day operations in the FOH or BOH, directly leading a team of 30+ individuals to achieve excellence 10-20% of time spent on administrative tasks such as scheduling, CEM scores, leadership development, etc Thinking strategically for the business; Collaborating, adjusting, and propelling the business to reach goals Implementing and updating changes to systems and processes in order to improve teammember efficiency and guest experience Coach, develop, and grow leaders while cultivating a team environment and assisting in overseeing the culture of the front of house Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals while inspiring those around them to have fun and build life-impacting relationships with team members and guests Provide clear, kind, and consistent communication and feedback Hold team members accountable to all Chick-fil-A policies and procedures Assist in leadership development with the Leadership Team and Owner/Operator Meet regularly with Leadership Team and the Owner/Operator for continued training and personal development, as well as to execute the overall vision and grow the overall success of the restaurant Uphold the Chick-fil-A standards and policies COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED Bachelor’s Degree preferred 2+ years of management experience with positive results to show Proven leadership experience - have led and developed teams Effective communicator with the entire team; great listener Ability to have direct, win/win conversations in difficult situations Resourceful; has the ability to think and do; go-getter Systems thinker; innovator; problem-solver High integrity and character Optimistic in adversity; a natural team cheerleader Demonstrates a servant-leadership mentality Sense of ownership; self-motivated with a willingness and eagerness to learn Takes initiative; driven and hard-working individual with a growth mindset Ability to keep composure under high pressure and make decisions quickly Organized and detail-oriented with a strong sense of follow-through Desire to care for others. Strong relationship builder. Results-oriented and able to work in a very fast-paced and high-stress environment Passion for people and delivering world-class service PERKS Free Meals Free uniforms 401k match up to 4% Health, vision, and dental insurance available Sundays off! #J-18808-Ljbffr Ontario Trillium Foundation