Administrative Authorization Specialist, Center for Orthopedic Care

Job Description

Job Description

Job Title: Administrative Authorization Specialist Department: Oswego Health Medical Practice

Reports to: Service Line Director Revision Date: 7/20/2020

Status: Non-Exempt

Job Summary:

The Administrative Authorization Specialist provides administrative support to the medical office, collaborating with patients, physicians and clinical staff to ensure operational efficiency. Duties include scheduling and confirming patient’s medical procedures and appointments, obtaining timely and accurate documentation for all patients, and coordinating the flow of documents and information with patients, physicians, clinical services team, reimbursement services team, surgical and hospital staff.

Duties/Responsibilities:

• Schedules hospital-based medical procedures for patients with appropriate provider and facility using specialized computer software and programs.
• Contacts hospitals via telephone to provide accurate surgical orders.
• Informs surgical representatives of upcoming surgery and provides accurate facility location, date and time and any occurring changes.
• Schedules preoperative and postoperative appointments, ancillary tests, treatments and/or surgical procedures.
• Completes and faxes required orders and consents to appropriate locations.
• Confirms validity of surgical authorization and informs surgical authorization representative of any needed updates.
• Answers incoming calls and schedules/confirms patient surgeries and appointments.
• Educates patients in preparation for tests and surgery; coordinates relevant documentation and communication.
• Maintains effective and consistent communication with patient, physician, clinical services team, reimbursement services team, surgical and hospital staff.
• Maintains timely, accurate documentation and record keeping to ensure quality of patient care.
• Performs other duties as assigned.

Required Skills/Abilities (Unit Specific):

• Professionalism and business acumen appropriate for working with guests, physicians, employees and volunteers.
• Ability to create superior patient experiences while generating positive guest relations in an office setting.
• Proficient in standard computer programs, including Microsoft Office Suite, with excellent typing skills.
• Excellent verbal and written communication skills, as well as active listening skills.
• Excellent time management skills, organizational skills, and ability to handle several tasks simultaneously.
• Knowledge of medical terminology and/or 3rd party insurance process preferred.

Education and Experience:

• Associates of Applied Science degree preferred.
• One year of experience in medical office preferred.

Working Conditions:

• Requires frequent attendance of all team and staff meetings as well as participation in committees as assigned.
• Prolonged periods of sitting and using standard office equipment including, computers, telephones, faxing machines, etc.
• May occasionally require the ability to lift, move, carry, or pull up to 15 pounds.
• Position requires attendance, as scheduled, to ensure requirements are met.
• Occasionally requires assembling, operating, checking, and maintaining equipment
• Requires attending meetings as well as participation on committees as required.
• Actively participates in in-service programs, in Quality Assurance programs and CQI, cross-training; attends all mandatory classes as required; completes unit-specific competencies.
• Complies with DOH requirements for annual health assessments and required immunizations.
• Maintain confidentiality in all patient, hospital, and physician-related information; demonstrate complete discretion when discussing patient information.

Pay Range: $17.34-$20.81

Employee salary is based on commensurate experience and other qualifications.

About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in the areas of  orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic.  Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.