Scott Dunn Private - Private Relationship Travel Manager - New York, NY

Job Title Job no: 531294 Brand: Scott Dunn Work type: Full time Location: New York Categories: Sales and Customer Service Private Relationship Travel Manager Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor‑made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime. About The Opportunity Scott Dunn Private is an invitation‑only membership delivering exceptional, hyper‑bespoke travel experiences for Ultra‑High‑Net‑Worth individuals. As a Private Travel Relationship Manager, you’ll take full ownership of a dedicated member portfolio, acting as the trusted advisor for some of the world’s most discerning travelers. This is a high‑impact, relationship‑led role that combines luxury travel expertise, commercial drive, and unparalleled service. You’ll work closely with a global network of experts to inspire, plan, and deliver extraordinary journeys. Key Responsibilities Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact. Prospect, engage, onboard, and retain UHNW members through proactive relationship building. Generate demand by inspiring members’ annual travel calendars with standout ideas and itineraries. Deliver hyper‑bespoke travel planning from enquiry through to post‑travel follow‑up. Identify and execute business development opportunities through networks, referrals, and partnerships. Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards. Maintain detailed member profiles, preferences, and contact strategies within CRM systems. Collaborate with global destination experts to deliver seamless, complex itineraries. Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences. Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required. Participate in familiarisation trips and share product knowledge with colleagues. Support marketing initiatives, member events, and brand‑building activities. Build personal brand visibility within UHNW circles and relevant industry networks. Other duties and tasks as assigned. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications Minimum 5 years’ experience in luxury travel with proven global travel sales success. Demonstrated experience managing face‑to‑face relationships with UHNW clients. Strong commercial acumen with a sales‑driven mindset and service excellence focus. Comprehensive knowledge of global luxury destinations and products. Proven ability to meet and exceed performance targets. High proficiency in CRM systems with exceptional attention to detail. Willingness to work flexible hours and travel domestically and internationally as required. Work Perks Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day and employee resource groups. A career, not a job: Genuine opportunities for people to grow and evolve. Strong support: We are committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program. Benefits Include Paid Time Off: Up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually. Travel perks/discounts. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability. Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan – ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions. Global career opportunities in a network of brands and businesses. Location – New York, NY For this position, we anticipate offering an annual salary of $90,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. Equal Employment Opportunity Statement We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. #J-18808-Ljbffr