Pharmacy Technician

Pharmacy Technician / Fulfillment Technician

This role supports licensed pharmacists in both prescription processing and physical fulfillment activities within a high?volume, specialty pharmacy environment. You will enter, process, and manage drug therapy orders; assist with interpreting and dispensing prescriptions; maintain accurate patient and pharmacy records; and help ensure timely, accurate picking, labeling, packing, and shipping of medications. The position is highly collaborative, call?center oriented, and designed to be cross?functional, allowing you to flex between pharmacy technician and fulfillment technician responsibilities as business needs evolve.

Responsibilities include assisting pharmacists with the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, and internal policies and procedures; accurately interpreting healthcare providers' prescription orders and entering them into the core pharmacy system; identifying incomplete or incorrect prescription information and notifying the prescribing provider to obtain clarification or corrections within the legal limits of pharmacy technician authority; performing physician outreach when appropriate to obtain accurate verbal orders for product replacement and missing prescription information; managing patient adherence processes, including scheduling medication deliveries in line with pharmacy guidelines; assisting patients with treatment compliance by entering or updating current medications, allergies, and medical conditions in the system; triaging patient calls to nursing staff and/or pharmacists when clinical intervention or additional support is needed; using internal systems and web?based tools to communicate with health insurance payors and providers, investigate benefits, and transmit test claims to verify prescription coverage when applicable; identifying and recommending process and system improvements that increase efficiency and productivity in pharmacy operations, and communicating ideas to supervisors and leads; interacting professionally and efficiently with internal and external teams to ensure accurate and timely provision of services to patients; collaborating with team leads, supervisors, and other personnel to determine objectives and support changing business priorities; handling inbound and outbound calls related to prescriptions, benefits, adherence, and order status in a call?center environment; prioritizing work effectively to manage a high volume of cases and calls while maintaining quality and compliance; organizing and participating in testing activities as required by the business to support new processes, systems, or services; assisting pharmacists in the fulfillment of prescription orders by accurately picking, labeling, packing, and shipping medications and related commodities; collaborating with inventory planning personnel to manage medication and commodity inventory levels needed for fulfillment operations; assisting in restocking supplies and commodities used during pick, pack, and ship activities; meeting predefined performance standards, metrics, and key performance indicators related to accuracy, productivity, call handling, and fulfillment timelines; developing a deep understanding of all aspects of the fulfillment technician role and serving as a resource for pharmacy technicians and fulfillment team leads; promoting a positive, collaborative culture by modeling supportive behavior, volunteering for overtime when appropriate, learning new tasks, and going above and beyond in daily responsibilities; maintaining current Illinois Certified Pharmacy Technician licensure and completing continuing education requirements as necessary; supporting cross?functional initiatives by flexing between pharmacy technician and fulfillment technician tasks as needed to meet patient and business needs; contributing to a unified pharmacy team by collaborating across functions and supporting colleagues in both prescription processing and fulfillment workflows; ensuring high?quality customer service and professional communication with patients, healthcare providers, and internal stakeholders; maintaining accurate and compliant documentation of prescription data, medical records handling, and operational activities; adhering to deadlines, managing time effectively, and completing individual tasks while working collaboratively.

Essential skills include an active Certified Pharmacy Technician license in the state of Illinois, with current compliance with licensure and continuing education requirements; Illinois pharmacy license, with certification obtained within the legally allowed 2?year window; preference for candidates who already hold both license and certification; a minimum of 35 years of experience in a specialty pharmacy, retail or mail order pharmacy, pharmacy benefit manager (PBM), or healthcare provider setting; experience with prescription data entry and medical record handling and documentation; strong attention to detail and ability to make high?quality decisions under general supervision; demonstrated ability to operate effectively in a high?volume, customer service or call?center environment; comfort handling approximately 3040 calls per day with an average handle time of 89 minutes and 35 minutes of after?call work; high?quality customer service skills and professional, clear communication with patients and healthcare professionals; strong core knowledge of medical and pharmacy benefits and familiarity with insurance processes; experience using online verification systems or similar tools to verify benefits and coverage; strong computer skills, including accurate data entry and proficiency with Microsoft Word and Excel; ability to express ideas clearly in both written and oral communication; ability to manage time effectively, adhere to deadlines, and complete individual tasks while working collaboratively; willingness and ability to work a flexible schedule between the hours of 7:00 a.m. and 7:00 p.m.; professionalism in interviews and workplace interactions, including reliability and strong work ethic; willingness to work onsite and commute to the pharmacy location as required.

Additional skills and qualifications include experience in a specialty pharmacy or call?center?heavy pharmacy environment is highly beneficial; experience in retail pharmacy, mail order pharmacy, PBM, or healthcare provider settings is acceptable and valued; experience with high?volume call handling, including efficient wrap?up and rapid movement to the next call; familiarity with on?line benefit verification and test claims submission tools; demonstrated ability to collaborate in cross?functional teams and support a unified pharmacy and fulfillment operation; experience in environments where performance metrics and KPIs are used to guide productivity and quality; comfort working in a structured, process?driven environment with evolving business priorities; proactive mindset, including volunteering for overtime, learning new tasks, and seeking opportunities to expand skills; ability to adapt from fulfillment tasks to pharmacy technician responsibilities as cross?training opportunities arise; strong interpersonal skills and a team?oriented approach that supports a collaborative culture; interest in long?term opportunities with potential for contract extensions and conversion to permanent roles.

Work environment is based onsite in a pharmacy space located within a corporate headquarters environment. You will work in a high?volume, specialty pharmacy and fulfillment setting that combines call?center operations with physical prescription fulfillment. The schedule requires flexibility to work between the hours of 7:00 a.m. and 7:00 p.m., with potential opportunities for overtime based on business needs. The environment is technology?driven, utilizing core pharmacy systems, online verification tools, and standard office software such as Microsoft Word and Excel. You will spend a significant portion of your time handling inbound and outbound calls, performing data entry, and updating patient and prescription records, as well as working in fulfillment areas to pick, label, pack, and ship medications. The culture is supportive, collaborative, and team?oriented, with an emphasis on integrity, continuous learning, and cross?functional support. Colleagues and leaders encourage helping one another, sharing knowledge, and contributing to a positive workplace where strong performers have clear opportunities to grow and potentially convert to permanent roles.

Job type and location is a contract position based out of North Chicago, IL.

Pay and benefits range from $25.05 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

Workplace type is fully onsite in North Chicago, IL.

Application deadline is anticipated to close on May 31, 2026.