Customer Success Manager (Money)

divh2Customer Success Manager/h2pThe QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey./ppOur team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutionsincluding payment processing, lending, and cash flow management toolsto run and grow their business./ppThis role is a founding team member who will help in defining what this program looks like through the motions that we test and the conversations and needs that we uncover from our customers./ppWe share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate./ppWe collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers./ph3Responsibilities/h3ulliManage customer relationships via a dedicated book of business model where youre responsible for the overall success of your customers./liliBuild and foster relationships with key decision makers and stakeholders across multiple customer teams./liliEngage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money./liliDefine what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success./liliMonitor customer health and create risk mitigation plans where needed./liliResolve customer inquiries by aligning customers with the right resources./liliDevelop and share best practices with team members to continually improve our processes quality, effectiveness, and efficiency./liliPartner with different teams at Intuit tosolve for the customer, including onboarding, up-sell, and product, etc./liliAlong the way, you will get to know Intuit QuickBooks Moneys software incredibly well and help your customers fully adopt the platform./liliPromote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth./liliUnderstand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them./li/ulh3Qualifications/h3ulli3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business./liliBusiness savvy with consultative, problem solving, and issue resolution skills./liliWell-organized, with a high attention to detail and ability to prioritize and time manage for successful execution./liliMotivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations./liliStrong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations./liliIts easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation./liliKnowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required./liliExcellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email./liliThe ability to thrive in a fast-paced environment./liliExperience with B2B SaaS financial software is a huge plus./liliExperience with Salesforce, Gainsight, or other CRM and Customer Success platforms./liliExperience managing a book of business for Mid-Market (MM) customers./liliSome travel required (up to 15%)./li/ulpIntuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:/pp$130,500.00 - 177,000.00 Bay Area California/pp$118,000.00 - 159,500.00 Southern California/pp$112,000.00 - 151,000.00 Colorado/pp$117,500.00 - 159,000.00 Hawaii/pp$112,000.00 - 151,000.00 Illinois/pp$117,500.00 - 159,000.00 Massachusetts/pp$112,000.00 - 151,000.00 Maryland/pp$101,500.00 137,500.00 Minnesota/pp$117,500.00 - 159,000.00 New Jersey/pp$124,500.00 - 168,500.00 New York/pp$101,500.00 137,500.00 Ohio/pp$112,000.00 - 151,000.00 Vermont/pp$117,500.00 - 159,000.00 Washington/pp$112,000.00 - 151,000.00 Washington DC/p/div