Office - Revenue Operations Coordinator II

Revenue Operations Coordinator II

Position Overview

The Revenue Operations Coordinator II supports cash office operations at their location, assisting with daily reconciliation, HQ financial reporting, vendor coordination, and cash-handling training delivery.

Where the Revenue & People Operations Supervisor is unavailable, the Revenue Operations Coordinator II may temporarily cover routine cash office tasks. This role operates through direct execution of established processes, with no supervisory or personnel responsibility — those decisions remain with the supervisor or General Manager.

Responsibilities

Cash Office Support & Reconciliation

This role performs the daily hands-on work of cash office support and reconciliation, following established procedures under the Supervisor's direction.

• Support cash office operations by assisting with daily reconciliation, reporting, and vendor coordination tasks under the direction of the Revenue & People Operations Supervisor, Unit Revenue Manager, or General Manager
• Assist with daily cash office operations and HQ reporting.
• Assist with all major reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, PCI, Fintech, and Sales by Stand
• Support administration of HQ Accounts Payable software and related transmissions and reports
• Help ensure fiscal deadlines are met to HQ
• Assist with trend reports, graphs, and analytical information as requested by the Supervisor or General Manager

Vendor & Cash Handling Support

This role supports vendor coordination and cash-handling training delivery under management direction.

• Contact vendors to reconcile invoice discrepancies, shortages, or over shipments, or to arrange emergency shipments or requisitions
• Assist with new employee cash handling and POS orientation, in partnership with the Management team and Supervisor
• Assist in delivering cash handling training programs to employees as needed
• Document and communicate discrepancies to the office and Management team regarding employee accountabilities

Administrative & Site Support

This role provides general administrative and cash-office coverage support, stepping in on routine tasks when the Supervisor is unavailable, without assuming supervisory or personnel decision-making authority.

• Provide branch administrative support, including answering telephones and word processing
• Support storage systems, policies, and procedures to maximize efficient use of space in warehousing operations
• In the absence of the Revenue & People Operations Supervisor, help cover essential day-to-day cash office tasks, escalating any personnel or non-routine matters to the General Manager
• In the absence of other on-site administrative roles (People or Financial), help cover essential administrative functions as needed
• Communicate quickly and effectively with the SSA HQ Team, Office Team, client, and on-site Management Team

Culture, Compliance & Guest Experience

This role supports site culture, safety standards, and guest experience alongside its financial and administrative duties.

• Support the operational team by helping motivate staff and contributing to a positive team focus
• Maintain a clean, safe, and organized work environment
• Uphold and demonstrate a complete understanding of company policies and procedures
• Perform the steps of 452 Guest Hospitality to ensure a memorable experience for every guest and client
• Support SSAfety standards by following training and daily operational expectations
• Promote an inclusive and supportive approach at the unit
• Support unit efforts around sustainability and conservation in line with company and client guidelines

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Education & Experience

• 2–3 years of cash handling experience
• Prior administrative support and/or cash room experience a plus
• Experience with Office 365 — Outlook, Teams, Excel, SharePoint
• ServSafe or Food Handling Certification a plus
• Strong organizational and follow-through skills, with an interest in growing into a supervisory role
• All educational backgrounds accepted; equivalent combination of education and experience considered

Position Requirements

• Must be 18 years of age or older
• Physical ability to stand and walk for extended periods and to move and handle boxes of 35–50 lbs or more as necessary
• Ability to work varied hours, including nights, weekends, and holidays as needed
• Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check

Work Environment

The Revenue Operations Coordinator II works on-site in an active hospitality environment, splitting time between cash office support, vendor coordination, and general administrative tasks under the direction of the Supervisor or General Manager. The role requires flexibility to move between financial reconciliation, reporting, and hands-on support tasks within the same shift while meeting daily HQ deadlines.

Compensation & Benefits

• Full-Time, non-exempt, eligible for overtime pay.

• Paid Time Off plan: up to 144 hours based on tenure.

• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.

• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.

• Up to 40 hours Paid Bereavement.

• On-Demand Pay Program: Get access to a portion of earned wages before payday.

• Meal Plan & Employee Discounts where applicable

• Tuition Discount through Partnership College

• Holiday pay of1.5× the regular rateis provided for hours worked on Christmas Day and Thanksgiving Day .

• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado : Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland : Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington : Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.