Customer Service Representative

Customer Service Representative

QPS Employment Group is hiring a Customer Service Representative for a company in Cedar Rapids, IA. The Customer Service Representative will provide administrative and customer service support in a fast-paced, family-owned business environment. This role is responsible for assisting customers, processing billing and invoicing activities, maintaining accurate records, and supporting daily office operations. The ideal candidate is dependable, professional, adaptable, and eager to learn and grow within the company.

Customer Service Representative Responsibilities include but are not limited to:

• Answer and assist customers over the phone in a professional and friendly manner
• Learn customer service processes while working directly with team leadership
• Process billing, invoicing, and data entry accurately and efficiently
• Maintain and update customer records, files, and company databases
• Utilize Microsoft Office programs, including Excel and Word, to create, update, and manage documents
• Support daily office operations and administrative tasks as assigned
• Assist various departments as needed and adapt to changing business priorities
• Communicate effectively with customers, vendors, and internal team members
• Ensure accuracy and confidentiality when handling company information
• Contribute to a positive team environment and support overall company goals

Customer Service Representative Requirements:

• High school diploma or equivalent required
• Previous customer service, administrative, office support, or data entry experience preferred
• Proficiency with Microsoft Office Suite, including Excel and Word
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to adapt quickly and shift priorities as business needs change
• Strong attention to detail and accuracy
• Professional attitude and willingness to learn
• Valid driver's license required
• Reliable transportation and excellent attendance record required
• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers for typing and data entry
• Ability to communicate effectively by phone and in person
• Occasional standing, walking, bending, and reaching
• Ability to lift up to 20 pounds occasionally
• Ability to perform repetitive computer and office tasks throughout the workday
• Equipment used include desktop computer and office workstation, multi-line telephone system, Microsoft Office Suite (Excel, Word, Outlook), standard office equipment including printer, copier, and scanner
• Overtime may be required based on business needs and workload demands

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? Access to sought-after positions with leading employers Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee. Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. We are proud to be an equal opportunity employer.