Sr. Platform Engineer

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands‑on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast‑paced environments, can work independently with minimal onboarding, and collaborates effectively across teams. Why This Role Is Exciting: Opportunity to move from contract to permanent employment Flexible onsite and remote work options Work with innovative technologies, including AI‑driven automation and analytics Play a key role in end‑to‑end platform development and operational improvements Responsibilities of the right candidate: Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems. Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms. Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability. Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery. Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity. Monitor, analyze, and optimize system performance for real‑time contact center workloads. Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards. Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision‑making. Produce technical documentation, runbooks, and knowledge‑sharing materials to support operational continuity. Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.). Experience of the right candidate: 6–8+ years of professional software development experience Experience designing, developing, and consuming REST APIs Hands‑on experience with AWS cloud services (EC2, Lambda, S3, API Gateway) Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes Exposure to contact center technologies, telephony, or customer engagement platforms Solid understanding of software engineering best practices: version control, testing, debugging Ability to thrive in agile, collaborative team environments #J-18808-Ljbffr