Medical Coordinator

Job Description Job Description Description:

JOB SUMMARY The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.

As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.

RESPONSIBILITIES Patient Access & Communication

* Answer incoming calls using approved scripting and route clinical inquiries per clinic policy * Escalate urgent requests immediately and return non-urgent calls within one business day * Register new patients and verify demographic and insurance information * Provide appointment instructions, directions, and pre-visit preparation guidance * Maintain accurate message documentation and communication with providers and staff

Insurance Verification & Authorization

* Verify insurance eligibility and benefits prior to scheduling * Assess referral requirements and contracted carrier participation * Complete pre-certifications and communicate with insurance carriers * Coordinate with financial counselors regarding patient financial responsibility * Ensure accurate documentation to support compliant billing practices

Surgery Scheduling & Care Coordination

* Schedule surgical procedures, diagnostic testing, and related appointments * Ensure completion of pre-operative documentation and required authorizations * Enter and track provider orders through completion * Monitor pending results and notify appropriate staff of delays * Provide coverage for the Surgical Coordinator as needed

Administrative & Operational Support

* Process incoming/outgoing faxes and maintain documentation logs * Manage provider schedule changes and communicate updates appropriately * Perform general administrative duties to support clinic efficiency * Support standardized workflows and departmental performance expectations

CHARACTERISTICS

* Professional, courteous, and patient-centered * Demonstrates strong organizational and multitasking abilities * Maintains composure in high-volume environments * Exercises sound judgment and discretion * Reliable and accountable for workflow accuracy * Committed to confidentiality and HIPAA compliance * Proactive and solution-oriented with a team mindset

Requirements:

QUALIFICATIONS

* High school diploma or equivalent; associate degree or higher preferred * Minimum of 1-2 years of experience in medical scheduling, registration, or referral coordination preferred * Demonstrated knowledge of insurance processes, including verification and authorization requirements. * Proficiency in EMR systems, patient portals, and office communication tools. * Strong organizational skills with attention to detail and accuracy * Clear and professional verbal and written communication skills

Physical Requirements

* Sitting: Frequently * Standing: Occasionally * Walking: Occasionally * Carrying/Lifting: Rarely (up to 35 pounds) * Stooping/Kneeling: Rarely * Other: N/A

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