Technical Success Manager

**Privacy Information**We and our partners are using tracking technologies to process personal data in order to improve your experience. You may always exercise your consumer right to opt-out. For detailed information about personal information we collect and third parties having access to it, please select ‘More Information’ or refer to our privacy policy.Technical Success Manager page is loaded## Technical Success Managerremote type: Remotelocations: United States - CO Remotetime type: Full timeposted on: Posted Todayjob requisition id: JR100602Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.**Why this role:**Every day, millions of developers build the future faster than ever, but this speed creates exponential risk. Snyk is a developer security platform that empowers them to build fast *and* stay secure.We’re looking for an empathetic and curious Technical Success Manager (TSM) to join our Customer Experience Organization. You will be the technical champion for a large portfolio of customers, helping them embed security into their development workflows and achieve their DevSecOps goals with the Snyk Platform. You’ll be a trusted advisor at scale, using data-driven insights to help hundreds of customers unlock business value and drive transformative change through programmatic, high-impact engagements.**What you'll do:*** Champion Customer Success at Scale: Support and execute on engaging, scheduled sessions focused on technical and business outcomes, ensuring every customer in your portfolio realizes increasing value from Snyk7.* Promote Scalable Adoption: Engage in innovative adoption programs that equip new customers to achieve their security goals quickly and efficiently.* Cultivate a Community of Experts: Lead dynamic one-to-many engagements, including technical workshops, office hours, and best-practice webinars that foster a strong user community.* Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.* Build a Library of Success: Create and curate high-quality technical resources like tutorials, best practice guides, and videos that empower customers to self-serve and succeed independently.* Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback from your customer base to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs**What you bring:*** Experience: 5+ years in a customer-facing technical role like customer success, solutions engineering, or technical account management.* A Scalable Mindset: Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops.* Technical Curiosity: A genuine passion for technology and a desire to learn about AI, developer workflows, and Application Security.* DevTools Proficiency: Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode).* AppSec Proficiency: Understanding of SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.* A Knack for Communication: The ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.* Exceptional Organization: Superb time-management skills with the ability to manage competing priorities in a high-volume environment.* DevSecOps Acumen: Experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.**It'd be awesome if also:*** Have a Builder's Background: You have experience as a developer or with coding and Agentic AI systems.* Are a Natural Educator: You have a deep-seated curiosity that drives you to understand how technology works, and you love helping people "get it”.* Understand Application Security: You bring hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).* Are a Programmatic Pro: You have experience with scripting or digital program transformation.* Hold Security Certifications: You have relevant certifications such as CISSP, CISM, or Security.Annual Base Salary Range: 108,000 - 135,000 USDSnyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance.#LI-EW1*We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!***About Snyk**Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.**Benefits & Programs*** Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.* Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development* Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers* Health benefits, employee assistance plans, and annual wellness allowance* Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances #J-18808-Ljbffr Snyk Ltd.