Sales Operations Manager

Company Overview When you join TT, you join a global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions that enable a safer, healthier, and more sustainable world. We are a global manufacturer passionate about advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency, and delivering world‑class customer service. Role Overview And Responsibilities Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and driving momentum with our customer base. You will lead a team of program managers and customer service representatives, guide a portfolio of matrixed Customer Focused Teams, and play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results. Key Responsibilities Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost, and schedule. Establish customer relationships by identifying potential opportunities for year‑over‑year organic growth. Assure the highest level of Customer Satisfaction and Service is delivered by you and your team. Meet or exceed customer cost targets while preserving margin through alternative channels and obtaining commitments from customers to drive cost‑reduction approval and verification activities. Improve efficiency and effectiveness of customer service transactions using Lean methodologies. Work collaboratively with the Strategic Growth Director on NPI and growth opportunities. Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review. Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and no potential risks to the company. Conduct momentum forecasting to anticipate sales trends and support demand planning decisions. Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning. Accountable for recovery performance across assigned accounts, including: Excess & Obsolete (E&O) inventory recovery Tariff recovery and pass‑through execution Accounts Receivable (A/R) recovery and adherence to payment terms Owns customer commercial agreements, including: Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda Ensures execution, compliance, and enforcement of commercial terms across the site Proactively identifies commercial risk, leakage, or recovery opportunities Leads contract negotiation activities within approved Delegation of Authority (DOA) for pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required. Responsible for supporting New Product Introduction (NPI) integration through: Active participation and leadership in the TT Review Board (TTRB) process Ensuring commercial readiness through the Management of Change (MoC) process Alignment of contractual, pricing, and margin assumptions prior to launch Ensures commercial governance and discipline by: Driving timely execution of pricing updates, surcharges, tariffs, and contractual changes Maintaining alignment between customer agreements and ERP/system execution Qualifications, Skills And Attributes 4‑year university degree or equivalent. Minimum 5 years’ experience in project management, sales, business development, or equivalent roles. Minimum 3 years’ experience managing a team with a proven track record of motivating and developing people. Solid financial acumen. Knowledge of contracting, negotiating, and commercial quotations with a focus on revenue expectations. A sales mentality with personal drive, empathy for customers, common sense, self‑discipline, and negotiation skills. Leadership ability: quick actioner, open to new ideas, honest, trustworthy, transparent, confident, and pride in work. Able to multi‑task and highly organized with effective time management skills. Strong professional written and verbal communication and interpersonal skills. Demonstrated ability to close deals and execute a company strategy toward successful outcomes. Additional Qualifications Bachelor’s degree in engineering or business; postgraduate in business preferred. Experience in strategic planning and execution. Lean/Continuous improvement experience. Experience combining multiple functions of project management, sales, and business development. Experience in contract manufacturing and/or electronics. Experience in highly regulated industries such as aerospace or medical. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and sound judgment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A pleasant professional image is always expected. Candidate is expected to exhibit high ethical standards and promote the same within the company. Safety Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents. Location 100% onsite in Greater Cleveland, Ohio. Employment Eligibility This position requires use of information subject to the International Traffic in Arms Regulations (ITAR), which may impose limitations relating to nationality. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. #J-18808-Ljbffr