Patient Care Coordinator

Benefits 401(k) Employee discounts Health insurance Paid time off Bonus based on performance Company parties Competitive salary Free uniforms Opportunity for advancement Training & development Wellness resources Guilford, CT - On-site - Full-time Position: Patient Care Coordinator (PCC) Employment: Full-time, non-exempt Schedule: Mon - Fri with one evening shift per week (Tue or Thu until 7 PM); some Saturdays as practice expands Compensation: $19-$23/hour base (DOE) + quarterly performance bonus About Clarity Clarity Medical Aesthetics is an established luxury medspa in Guilford, CT, offering injectables, energy-based treatments, medical-grade skincare, weight loss, and wellness services. We're team-driven, results-focused, and obsessed with patient experience. The Role As Clarity’s Patient Care Coordinator, you’ll be the face of the Clarity experience — part concierge, part consultative sales professional, part operational anchor. You’ll guide each patient toward their aesthetic goals, partner with our licensed providers to translate clinical recommendations into customized treatment plans, and elevate every touchpoint of the patient journey through trusted, consultative selling. What You’ll Do Lead patient consultations and intake with warmth and discretion. Manage scheduling and provider utilization in Zenoti. Translate provider clinical recommendations into customized treatment plans. Close consults using consultative sales techniques. Recommend medical-grade skincare and home-care regimens. Develop expert-level knowledge of Clarity’s skincare product line. Drive rebook, retail attach, and membership growth against weekly KPIs. Maintain HIPAA‑compliant communication in every channel. What You’ll Bring 1+ year in medspa, aesthetics, dermatology, luxury cosmetics, or comparable concierge service. Proven track record of customer-service excellence. Strong written and verbal communication; professional phone presence. Comfort with scheduling, CRM, and POS systems. HIPAA training required within 30 days of hire. Preferred 2+ years specifically in medical aesthetics. Working knowledge of injectables, lasers, microneedling, peels, GLP-1 programs. Hands‑on experience with Zenoti and GoHighLevel. Associate’s or Bachelor’s degree. Compensation and Benefits $19-$23/hour base (DOE) + quarterly performance bonus. Health insurance premium reimbursement. 401(k) plan with employer contribution. Complimentary aesthetic treatments after 90-day probationary period. 50% off retail medical‑grade skincare. 8 paid holidays plus vacation and sick time. 60-minute paid lunch break. Paid training, vendor certifications, and CEUs. Equal Employment Opportunity Clarity Medical Aesthetics is an Equal Opportunity Employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law, and provide reasonable accommodations in accordance with the ADA and applicable Connecticut law. To request an accommodation, contact View email address on click.appcast.io #J-18808-Ljbffr