Technology Risk Analyst - Data Center & Disaster Recovery

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Essential Duties and Responsibilities:

• Assist in data center operational and infrastructure risks, identifying vulnerabilities, evaluating controls, and ensuring alignment with enterprise technology risk and compliance frameworks

• Assist business units with creating Disaster Recovery Exercise plan documents

• Planning for Disaster Recovery Exercises

• Facilitate testing and exercises related to disaster recovery

• Project planning and tracking for creating exercise plans and executing exercises

• Document exercise results, create after-action report

• Lead Technical reviews of after-action reports with business units and leaders

• Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks.

• Provide solutions on complex problem resolutions to support team.

• Communicate technical information to others.

• Stay abreast of, and comply with, company and department policies and procedures.· Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development area.

• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.

• Document product problems and their resolutions in a solutions database for future analyst reference.

• Assign tasks to support analysts, track and report progress, monitor key success indicators and report adverse trends to management.

• Prepare written and oral presentations on software, product enhancements, and assigned projects.

• Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities.

• Identify trends in problem reports, as well as research and provide our clients best practice recommendations.

• Perform other duties and responsibilities as assigned.

Advanced Knowledge of:

• System functions and physical components.

• Operating systems, resources and services.

• European and US power

• Data networks and protocols.

• Networking, mainframes, standard operating systems and personal computer applications.

• Network architecture, back-office systems and proprietary software.

Skill In:

• Smartsheets

• Project management and tracking experience

• Microsoft Office Applications

• Technical writing and presenting technical documents

Preferred:

• Experience in Sunbird DCIM is Preferred:

Ability to:

• Participate in on call rotation on an occasional basis

• Work occasional after hours support including weekends

• Travel up to 25%