Referrals Coordinator

Job Title

Coordinates follow-up care for patients post discharge from the Emergency Department / Inpatient / Outpatient settings. Ensures patients obtain appropriate appointment/ speciality referral based on their care needs.

Job Description

Coordinates follow-up care for patients post discharge from the Emergency Department / Inpatient / Outpatient settings. Ensures patients obtain appropriate appointment/ speciality referral based on their care needs.

Job Responsibility

Responsible for accurately and responsively performing varied adminsitrative tasks and problems of moderate complexity. Solves or escalates operational problems and technical issues to senior team members and management; modifies existing tools or processes. Coordinate follow-up care for patients based on their referral needs (i.e. specialty care, primary care, preventative care, etc.). Utilizes multiple scheduling systems and tools (i.e. EMR, Registration / ADT systems, ListApp, Excel, Soarian, Followmyhealth App, telephone, etc.) to schedule and manage appointments. Provide exceptional customer experience for patient, family, visitor, care team members including service recovery as needed. Continuously collaborate and build productive provider relationships within the Northwell Network and community practices to enhance patient scheduling needs and programmatic efficiencies. Ensures patient is referred to appropriate care provider, based on current insurance plan, patient needs, and diagnosis. Collaborating with insurers, providers and practices, as applicable. Round out department to proactively identify patients that require additional scheduling support and serve as a care navigator specifically related to social determinants of health. Optimize the discharge experience focused on a seamless referral process for the patient. Provide referral coordination as a service to employees as requested/ if applicable. Collects, organizes, and analyzes data to understand program success and opportunities for improvement, as applicable. Participate in departmental work groups and patient care improvement initiatives, as required. Performs related duties, as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

High School Diploma or equivalent, required. Associate's Degree or equivalent combination of education and related experience, preferred. 1-3 years of administrative experience, required and in a health care setting, Working knowledge of PC applications, required.*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

About Us

Northwell Health

At Northwell Health, we're a network of collaborators, research pioneers, entrepreneurs and educators74,000+ strongeach year caring for millions of individuals and their families who share our neighborhoods and communities where we live, love and work.

Northwell is a Fortune 100 Best Companies to Work for, the only health care provider in New York State to be recognized. As New York State's largest healthcare provider and employer, Northwell has many career opportunities across our 23 hospitals, nearly 800 outpatient facilities, our laboratories, and our world-class research facility with locations spanning across Long Island, Manhattan, Queens, Staten Island and Westchester.

Together, with each patient and caregiver, our ability to serve the community grows. And so does your opportunity to advance your career with us. While we are committed to improving the lives of millions, we never lose sight of you and your career aspirations. Our team members have limitless opportunities for career growth, learning and development with a rewarding and inclusive culture that supports and nurtures their professional journey at every step of the way.

From the smallest gesture to life-changing treatments and research, we are redefining health care and strengthening the health of our neighborhoods far and wide. Join us and embark on a fulfilling career journey as you help deliver on our mission.

A Northwell career is a career well cared for.

About the Team

Mather Hospital is an accredited 248-bed community teaching hospital that has twice earned Magnet recognition from the American Nurses Credentialing Center (ANCC) for quality patient care, nursing excellence and innovations in professional nursing practice. The hospital provides state-of-the-art care in bariatrics, neurosurgery, orthopedics, pulmonology, robotic surgery, breast health, CyberKnife robotic radiosurgery, mental health and emergency services. The hospital cared for more than 12,500 inpatients and over 37,000 emergency patients last year. Mather was the first hospital in New York State to have a nurse residency program certified by the ANCC. Mather Hospital has continuously maintained status as a Center of Excellence in Metabolic and Bariatric Surgery since 2007. In 2016, Mather attained a new designation as a Robotic Center of Excellence. The hospital is accredited by the Commission on Cancer for demonstrated commitment to quality care, ongoing improvement and public accountability. And its Fortunato Breast Health Center is designated by the National Accreditation Program for Breast Centers, a recognition given only to centers that voluntarily commit to providing the highest level of breast healthcare and undergo a review of their performance.