Customer Service Representative

STC Advocate

As an STC Advocate, you'll be the face of Carvana! Since the buying and selling process is entirely online, you'll often be the first in-person interaction a customer has with the company. Your role is key in delivering a one-of-a-kind experience.

Key Responsibilities:

• Manage 6–8 customer appointments daily
• Drive a company vehicle to customer homes to finalize vehicle purchases
• Greet customers, inspect vehicles, and complete paperwork using an iPad
• Accurately document customer interactions in the tracking system
• Prioritize safe driving and maintain a clean driving record
• Support your team with additional tasks as needed

This is a Contract-to-Hire opportunity. At the 3-month mark, you will be eligible to convert to a direct Carvana employee. At that point, you will transition into the Truck Hauler role. As mentioned, these are not semi-trucks—they are smaller trucks designed to transport 1–2 vehicles. Once you convert to direct employment, you will also be able to enroll in Carvana's benefits package (see attached for details).

Job Type & Location: This is a Contract position based out of Hazelwood, MO 63042.

Pay and Benefits: The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Hazelwood, MO 63042.

Application Deadline: This position is anticipated to close on Jul 17, 2026.