Park Desk Clerk Supervisor

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7/9/2026 (8:00 PM EDT)

2603222 Park Desk Clerk Supervisor Pay Grade11 Salary $16.65 - $24.98 Hourly Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Tourism, Arts, & Heritage Cabinet | Kentucky Department of Parks Location PO Box 325 Carrollton, KY 41008 USA Description General Butler State Resort Park, located in the heart of the Bluegrass, in Carrollton, KY, provides all thepeace and tranquility of the country while only minutes from the city. Working for Kentucky State Parksallows you the freedom and responsibility for taking care of Kentucky's greatest landscapes. As Park Desk Clerk Supervisor, you will fill a key leadership role in our lodging operations. You willcoordinate the activities of the Park Desk Clerks and Night Auditors to ensure high-quality guest service.Your experience and expertise will focus on maximizing profits, developing and retaining employees, andexceeding guest expectations. Responsibilities may include, but are not limited to: Manage and control the overall front desk guest experience to include registration, creative guestproblem resolution, correct billing and cordial appreciation upon departure. Motivate staff within Front Desk department and work to help establish a productive working environmentfor the park. Assist in conducting training, lead department meetings Maximize room revenue and occupancy by reviewing daily statistics. Lead revenue meetings to maximizeADR, RevPAR, and other key performance indicators (KPIs). Supervise night audit function and ensure reports are accurately distributed to other departments Schedule Front Desk clerks and oversee the review process as well as hiring of temp service staff Analyze and generate guest issues, billing and daily reports, and communicate information to front deskemployees as well as members of other appropriate departments. Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensureappropriate actions are taken. Follow up to ensure completion. Coordinate and assist with housekeeping department to ensure rooms are ready for guest arrival. Completeweekly inspections of rooms. Other duties as assigned by management. Preferred Skills and Abilities: Direct hotel experience Customer focused Strong interpersonal skills Professionalism Adaptability and flexibility Self-Starter Compassionate We offer a great package of EMPLOYEE and FAMILY-FRIENDLY BENEFITS, including: Paid time off (sick and vacation) plus paid holidays Overtime or compensatory time Affordable health, dental and vision insurance with optional Health Reimbursement Account Life insurance Retirement Wellness Incentives Program Complimentary Park familiarization visits for you and family Training and career development opportunities Optional Deferred Compensation program (401K) If you take pride in your work and are interested in a rewarding career, we would be honored to review yourapplication for the Park Desk Clerk Supervisor Position for General Butler State Resort Park. Minimum Requirements EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: Two years of experience in the front desk operation of a lodging facility. Substitute EDUCATION for EXPERIENCE: Additional education will substitute for work experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Work is typically performed indoors in a state park setting. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Matthew Sabin at View email address on click.appcast.io or View phone number on click.appcast.io. An Equal Opportunity Employer M/F/D Commonwealth of Kentucky