Mortgage Loan Officer

The Home Loan Officer serves as a key point of contact for prospective borrowers, guiding them through the mortgage application process. This role involves conducting comprehensive interviews with applicants to assess their financial needs and goals, clearly explaining available loan programs and eligibility requirements, and gathering all necessary financial documentation. The Home Loan Officer performs an initial analysis of the applicant's financial profile to determine whether minimum qualification standards are met and provides informed recommendations on suitable loan products. This position requires strong interpersonal skills, attention to detail, and a commitment to delivering a positive and compliant borrower experience. Work Location Hybrid (onsite at the branch 2–3 days weekly). Open to all areas with branches within Michigan and Northern Illinois. Weekly Schedule Monday – Friday: 8:30 am – 5:00 pm ET Saturday Rotation (approximately every 4 weeks): 9:00 am – 1:00 pm ET Compensation & Benefits Salary: Level I: $21.00 – $26.00+ per hour, dependent on experience Level II: $27.00 – $32.00+ per hour, dependent on experience Senior Level: $33.00 – $40.00+ per hour, dependent on experience 100% Company‑Paid Health, Dental, Vision, Life, and Long‑Term Disability Premiums Up to 26 days of PTO within the first year, as well as Volunteer Time Off & 11 Paid Holidays 401(k) with a company match Tuition Reimbursement Up to 12 Weeks of Paid Parental Leave Essential Duties and Responsibilities Home Loan Officer I: Ensures phone coverage by adhering to schedule and remaining available during business hours. Originates home equity applications after conducting thorough interviews with members. Assists members with mortgage products and applications with the help of an experienced Home Loan Officer. Communicates with members on a regular basis regarding the status of their loan application and documents communication in the application processing system. Communicates with staff and management on a regular basis regarding application issues and status. Returns e‑messages, phone messages and emails from members by the end of the day. Assists members and peers throughout the loan process to maximize loan closings and achieve origination goals. Identifies and sells products and services, provides personalized financial education, and achieves individual and departmental goals. Resolves member service complaints or errors; may expend up to an authorized dollar amount of up to $150.00 to resolve problems. Makes home equity lending decisions within assigned approval limits or recommends pre‑approval/denial for Underwriter review. Understands Credit Union policies and procedures to ensure compliance and accountability. Performs other duties as assigned. Home Loan Officer II: Originates mortgage and home equity applications after conducting thorough interviews with members. Communicates with members and third parties, such as Realtors, about loan status. Attends networking events and meetings to build relationships and attract home loan referral business. Actively communicates problems, concerns and opportunities to Leads or Management. Acts within assigned lending approval limits to pre‑approve applications independent of Underwriting and recommends pre‑approval or denial for Underwriter review. Senior Home Loan Officer: Mentors new Home Loan Officers. Maintains an established network of Realtors, Builders, and other referral sources, attending industry events as assigned. Creates and maintains a vast network of referral sources contributing to the officer's monthly business. Resolves member service complaints or errors; may expend up to an authorized dollar amount of up to $300.00 to resolve problems. Acts within assigned lending approval limits to pre‑approve applications independent of Underwriting, and makes independent denials when appropriate. Job Requirements Levels I and II: High school diploma or equivalent. College‑related courses desirable, real estate and finance coursework preferred. Consumer lending background required; home lending experience preferred. Knowledge of state and federal lending regulations (Truth‑in‑Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, Fair Housing Act, Flood Disaster Act, Real Estate Settlement Procedures Act, Rights to Financial Privacy Act, Home Mortgage Disclosure Act, Frank Dodd Act, and Regulation Z). NMLS number required in accordance with federal regulations. Fannie Mae secondary market eligibility required. Senior Level: Extensive experience in mortgage lending, including decision‑making responsibilities. Competencies Core Competencies: Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Functional Competencies: Analytical Thinking – Breaks down complex information into smaller parts to make sound decisions. Detail Orientation – Ensures information is complete and accurate; follows up to maintain quality. Initiative – Takes proactive action to accomplish work goals. Member Service – Generates leads and cross‑sell products with integrity, supporting member needs while achieving goals. Mentorship – Helps others build awareness, confidence, and resources necessary to fulfill their potential. Organization – Arranges work systematically, whether on a small or large scale. Process Knowledge – Demonstrates knowledge of procedures and departmental or Credit Union processes. Product Knowledge – Demonstrates knowledge of products, services, and relevant details offered or supported within the position. Teamwork – Works well with internal and cross‑functional teams to achieve goals. Time Management – Manages time and resources efficiently. Physical Demands and Work Environment May be required to remain in a stationary position for an extended period. Ability to operate standard office technology, equipment, and tools, which may include many hours of computer and phone usage. Occasionally needs to move about inside an office area. Exposure to potentially hazardous conditions, such as robbery; receives detailed instructions to minimize exposure. This position can work in a hybrid working arrangement. Disclaimer Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform as deemed appropriate. MSUFCU is an affirmative‑action, equal‑opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Equal Opportunity Employer Statement MSU Federal Credit Union is an equal‑opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr