Care Coordinator

Benefits Bonus based on performance Competitive salary Opportunity for advancement Training & development Competitive compensation Performance incentives Career growth and learning opportunities Final pay based on experience We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management. You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. Responsibilities Perform Client intakes and home consultations Answer inquiry calls from clients or employees Be the primary contact with potential clients and caregivers Track and manage the life cycle of all new client leads Maintain weekly KPIs and reports to the Administrator Document all inquiry sales call in Wellsky CRM Introduce caregiver to clients on 1st day of shift/schedule Be part of the interview, hiring, and training process for all new staff Manage client and employee files ensuring content complies with state and federal regulations Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff Fill in and cover clients shifts as needed during a call out Must have prior experience as a CNA/HHA/PCA Participate and attend Community Outreach & Community Liaisons Attend Networking/Marketing/Recruitment events Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner. Maintains complete list of employee/caregivers call out, time off/ vacation requests. Must be coachable and possess ability to accept constructive criticisms Other duties as assigned Qualifications Good communication, computer, and organizational skills Possess a positive attitude, good people skills, and a professional appearance Customer service experience Ability to work independently with minimal supervision Good work ethics & ability to Multitask Must have prior knowledge of Home Care Operations #J-18808-Ljbffr