Airline Customer Service Agent - Seattle, WA

Hourly Pay $21.50 per hour Join Pacific Aviation at SEA – Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff. Why You’ll Love This Job: Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance. Fast-Paced & Exciting Environment – No two days are the same at the airport! Career Growth Opportunities – We are committed to growing our team members and promoting from within. Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees. Your Role in the Passenger’s Journey: Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged. Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation. Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy. Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times. Team Collaboration: Work closely with your team to create a seamless airport experience for travelers. Shifts Available (Part-Time): 4–5-hour shifts available for the following time slot: 12:00 PM – 4:30 PM Must be available to work at least 4 days per week, including weekends and holidays. What We’re Looking For: Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers. Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed. Team Player Mentality – You work well with others and contribute to a positive, collaborative environment. Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks. Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking. Hourly Pay Rate: $21.00 Medical, Dental, & Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Company-Provided Uniform Parking Discounts Paid Training Referral Bonus Program Cell Phone Plan Reimbursement Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr