Customer Service Specialist - Seattle, WA

Customer Service Specialist in Seattle, WA Essential Functions Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting and processing banking requests, performing address changes, issuing and activating banking cards, etc. Answers questions, receives, researches and resolves clients' problems either through direct personal action or by referring clients to alternative bank resources. Serves as a liaison between other areas of the bank to ensure customer issues are resolved. Performs other tasks or special projects as assigned. Qualifications Requires a high school degree or equivalent and 6+ years banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet requirements. Must have previous banking experience. Must have new accounts experience. Advanced knowledge of banking products, services, operational procedures and processes. Excellent customer service and communication skills, both verbal and written. Ability to resolve problems and multitask. Advanced research and organizational skills. Working knowledge of Microsoft products, including Word and Excel. Benefits Medical, Dental and Vision Insurance – START DAY ONE! Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance. Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts. Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays. 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience. Mental health benefits, including coaching and therapy sessions. Tuition Reimbursement for qualifying employees. Employee Ambassador preferred banking products. This position is eligible to earn a base salary in the range of $33-35 per hour depending on job‑related factors such as level of experience. #J-18808-Ljbffr The Commerce Bank of Washington, a division of Zions Bancorporation, N.A.