Survey Analyst (full-time)

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $63,100 to $94,650/ based on experience

The Revenue Cycle Senior Analyst will be responsible for establishing and executing a vision for the delivery of information and analytics to key stakeholders that elevates the organization’s financial and operational performance. A key responsibility in this role is back end acute operational support, such as: working on the business acute back-end coordinator, Acute back end KPI Scorecard, , executive status, cash performance metrics, Acute back end TIPS reporting, various reporting needs for Acute back end operations, Acute back end project coordination/support , and performance monitoring, analyst and notification. This position directs the capture, flow, and monitoring of Ensemble’s Acute Back End key initiatives, develops initiative tracking and trending tools for management and establishes goals/objectives. This role will support and at times direct senior staff by assisting with resource planning and delegation work.

Essential Job Functions:

• Responsible for holding, leading, and attending routine meetings with various levels of stakeholders to drive needed outcomes
• Serves as the Working on the Business (WOTB) coordinator for Acute Back End Operations and ensures items are delivered on time and accurately as a result
• Compiles Acute Backend (BE) Scorecards and analyses it for appropriate action and for leadership review
• Create executive summaries based on data and initiatives
• Create net new reports as needed for operational performance
• Provide TIPS reporting, review and analysis and provide to leadership for alignment on next steps
• Support BE Operational leadership with centralized reporting needs and projects
• Coordinate/complete ad hoc request from operations and executive leaders as needed
• Responsible for Acute Back End Engagement and Performance to include the following but not limited to: Service Level Agreement (SLA) tracking and reconciliation; Performance Monitoring; Internal Corporate wide Communications (Presentations, Monthly and Quarterly Operating Reviews, etc.); Compilation of financial, KPI, SLA, operational opportunities to enhance client outcomes
• Analyze financial and business performance against key business metrics and document pertinent financial highlights that will enable Management to determine progress against strategic plans
• Identify and report financial/operational opportunities and cost savings measures
• Ensure effective monitoring and reporting controls are in place to improve performance
• Evaluation of current processes and tools and propose changes in order to drive efficiencies within the organization
• Coordinate operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans
• Develop detailed project plans to monitor and track progress
• Manage changes to the project scope, project schedule, and project resources
• Ensure that all projects are completed on time, within scope and all barriers are communicated to the appropriate parties
• Establish and maintain interdepartmental relationships will all stakeholders
• Perform risk analyses to minimize project risks
• Effectively communicate with project stakeholders to ensure that they are adequately informed on the project’s progress
• Create and maintain comprehensive project documentation
• Prepare proformas regarding changes in service lines and/or staffing structure
• Anticipates executive leadership needs by gathering records, reports, data and correspondence for accurate reporting, prepares various documents and handles confidential matters, provides ad hoc reporting for when requested, coordinates and plans special training sessions
• Informs executive leadership of potential operational problems after analysis of data
• Works with members of analytics to research data nuances, determine patterns, quantify and communicate impact, and propose solutions for registration issues, Responsible for verification of the accuracy of the data being reported
• Analyzes variances and trends to identify problems and/ or trend.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License:

CRCR - (Certified Revenue Cycle Representative)

Job Experience:

5 to7 years

Preferred Knowledge, Skills and Abilities:

• Proficiency with MS Access and Excel
• Bachelors Degree or Equivalent Experience
• Proficiency with Business Objects
• Proficiency with SQL
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble