Clinical Operations Manager

About the Role The Clinical Manager at Care for Kids is a hybrid clinical‑administrative leader who keeps the clinic running smoothly every single day. You will split your time between hands‑on clinical shifts and critical management responsibilities — from scheduling and staffing to compliance, team coaching, and KPI performance. This role reports directly to the Director of Operations and the Management Team. How You Are Compensated – Salaried You will receive a fixed annual salary that encompasses both your clinical and administrative responsibilities, as outlined below: Clinical Hours – 30 hrs/week Clock in for all scheduled clinical shifts as assigned. Administrative Hours – 10 hrs/week Administrative tasks may be completed during or outside of your scheduled clinical shifts, offering flexibility in how you manage this time. Qualifications Required Licensed Vocational Nurse (LVN) 5+ years of lead or management experience in a clinical setting Minimum 3‑5 year of medical office management experience BLS Certification (current) Flexible availability: Full‑time + on‑call Preferred Active Texas RN license Bilingual: English / Spanish Experience with urgent care or pediatric settings Familiarity with EMR and online check‑in platforms Clinical Responsibilities The following hours are always clocked in: Work scheduled clinical shifts. Support team members during clinical hours or scheduled shifts. Cover call‑ins and fill staffing gaps during scheduled shifts. Administrative Responsibilities Scheduling & Staffing Receive scheduling requests from team members by the 10th of each month. Submit draft schedule to HR and Director of Operations by the 15th. Coordinate with regional Clinical Managers to build a cohesive regional schedule. Release and distribute final schedules to the clinical team by the 20th. Maintain FTE requirements; proactively manage staffing to avoid overtime. Continuously review resumes with the Talent Acquisition Specialist and conduct second and third‑round interviews — the hiring process never stops. Operations & Compliance Conduct detailed weekly inventory of medical and office supplies; submit orders by EOD every Tuesday based on thresholds and budget. Complete all Operational reports and provide to Operations Director. Ensure standards of care are adherence to clinical/operational guidelines. Team Leadership & Communication Hold monthly all‑staff meetings covering emergency code review, policy updates, and skills coaching. Conduct one‑on‑one coaching with staff members. Performance & KPIs Address patient concerns and reviews, NPS survey scores. Identify flow and daily operation issues and bottlenecks. Care for Kids is an equal opportunity employer. We are committed to building diverse, high‑performing teams. #J-18808-Ljbffr Urgent Care for Kids