Service Consultant

Service Consultant

Summary: Bayside Marine, by Seattle Boat Co., is looking for a Service Consultant! In this role, you will be creating work orders, scheduling service appointments, and working with our technicians to keep customers updated and informed on repairs! Key requirements are being highly organized, thorough in communication, and having a knack for customer service.

Who we are: Over the past 40 years, Seattle Boat Co. has become a premier marine dealership situated in the heart of the world's finest, most spectacular boating waterways. Recently welcoming Bayside Marine under our umbrella, to serve the Everett area with an experienced boat dealership. Our excellent customer service and business management enable us to provide a great environment for our people and make meaningful contributions to our community.

We live by the following core values: We CARE, we are ETHICAL, we are DRIVEN, and we are LEADERS!

What You'll Get:

• Monthly and Seasonal Incentives
• PTO and Holiday Pay
• Health and Dental Insurance
• 401K Retirement Plan
• Employee Events
• Seattle Boat and Bayside Marine Uniform

What You'll Be Doing:

• Provide stellar service to customers while being a great team player with co-workers
• Build relationships with all customers and earn their trust in maintaining their boats
• Schedule mechanical and detail services, including providing estimates and getting approval from customers
• Checking in customers for drop off and pick up
• Working with technicians and parts specialist to create accurate estimates, as well as updating the customer on any further repairs if needed

What We're Looking For:

• Required:
• Customer service experience
• Basic computer skills
• Excellent communication and interpersonal skills
• Strong work ethic with the ability to take direction, learn, and deliver excellent results
• Eagerness to learn the customer database system
• Ability to provide driving abstract and complete a background check
• Preferred:
• POS System knowledge
• A love for boating and the PNW boating waterways
• Prior service department experience (automotive, marine, recreational, etc)

Seattle Boat Company is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, color, religion, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, family care status, sex (which includes sexual harassment, gender harassment and harassment based on, pregnancy, childbirth, or related medical conditions) or any other basis protected by federal, state, or local law.