Desktop Support Technician

At CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is looking for a qualified Desktop Support Technician to support the team onsite in Cincinnati, OH. Duties and Responsibilities Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware. Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Ensure that all tickets requiring follow‑up work and/or calls receive appropriate attention. Be comfortable with face‑to‑face interactions as required to provide technical support to end users in‑person at the customer’s site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnosing network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks both planned or during emergency. Skills and Qualifications Experience with asset management. Demonstrate high energy in a fast‑paced environment. Strong understanding or work experience of server and network support within an enterprise; support being provided is hands‑and‑feet. Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems). Experience supporting applications related to engineering, manufacturing, and logistics is a plus. Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction. Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU) and of troubleshooting PC software (Windows blue‑screen, Outlook, connecting network printers). Get work done independently; dependable availability to work scheduled hours. Ability to handle multiple projects. Experience working in an enterprise environment. Ability to work with strong personalities. Trusted to work proactively given limited site IT leadership. Be physically able to lift up to 40 lbs., bend, crawl, and walk to support customer computer systems. Wage Range The rate for this position is between $18.00 – $24.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. Equal Employment Opportunity CompucomStaffing , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit We will consider for employment all qualified applicants, including those with criminal histories, arrests, and convictions, in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. State‑Specific Notices Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29‑38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #J-18808-Ljbffr Creative Solutions Services, LLC