TxDMV - Motor Carrier Investigator (Houston)

Job Title Motor Carrier Investigator (Houston) (00058495) Organization

TEXAS DEPARTMENT OF MOTOR VEHICLES

Primary Location Houston, Texas Job Description Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle‑related industries. This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. It performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division, Motor Carrier Section. The role investigates and resolves motor carrier complaints and inquiries regarding business activities regulated by TxDMV. Work requires research and analysis of complex records to determine compliance with state and federal statutes. It also requires contact with high‑level executives, attorneys, governmental officials and private entities. The Investigator works under general supervision with moderate latitude for initiative and independent judgment. Essential Duties Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken. Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules, documents observations/findings. Gathers, examines and analyzes complex records necessary to complete investigations. Develops lists, contacts and/or interviews potential witnesses. Prepares investigative or inspection reports of findings and recommends corrective actions. Maintains complaint files, investigation files and reports; secures confidential information. Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction. Coordinates with regulated businesses and consumers regarding complaints. Answers inquiries and provides guidance to regulated businesses. Makes recommendations concerning administrative penalties and assists in the correction of violations. Uses negotiation/mediation skills to resolve complaints, as appropriate. Provides expert testimony in court cases. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed. Performs other job‑related duties as assigned. Knowledge, Skills & Abilities Investigative practices and procedures. Negotiation, mediation and arbitration techniques. Auditing and investigative methods, practices and procedures. Applicable laws, rules and regulations. Legal terminology. Use of personal computers and applicable programs, applications and systems. Interpreting and applying laws, rules and regulations. Conducting interviews. Gathering facts, analyzing and organizing technical data, evaluating findings and preparing reports. Public relations for maintaining effective working relationships with individuals and groups. Minimum Requirements Education: Graduation from high school or the equivalent. College education or technical training in law enforcement, investigations or an investigations-related field may be substituted for experience on a year‑per‑year basis. Experience: Four (4) years progressively responsible experience in criminal or regulatory enforcement investigative work. Experience requirements may be satisfied by full‑time experience or the prorated part‑time equivalent. Benefits Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Dependent Optional Life Insurance Voluntary AD&D Insurance Vision Health & Dependent care flexible spending accounts Registration, Certification and / or Licensure A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job Offer Conditions Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre‑employment criminal history background check and driver’s record check. Compliance with Selective Service registration for males ages 18‑25. If selected for the position the following must be provided for proof for military employment preference: Surviving Spouse or Orphan must provide DD 1300 or DD 214. Equal Opportunity / Affimative Action Employer The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on View phone number on click.appcast.io. #J-18808-Ljbffr Centralized Accounting and Payroll/Personnel System