Automotive Service Writer

Job Description

Job Description

Benefits:

• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Dental insurance
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties

About Northland Automotive
Northland Automotive is a family owned and operated business, with locations in Rockford and Cedar Springs, that has been providing the area with top notch automotive trusted services. We are committed to providing our customers with the best customer service experience and experienced technicians! We offer health insurance, retirement investing and match, an upbeat and fast-paced environment, available training and growth, and team outings!

We are looking for a positive, motivated individual who is eager to help take our customer service experience and automotive service writing to the next level! The ideal candidate will be able to provide exceptional customer service while working with communicating with technicians on repair jobs, quoting customers, and helping to shape our repair schedule.

What does a day look like:

• Write repair orders, estimate labor, and estimate parts needed for repairs.
• Prepare estimates and purchase parts needed for repairs.
• Complete order forms, billing, and transmit order information to technicians.
• Maintain records of all work performed on vehicles within repair order system.
• Maintain a clean work environment.
• Communicate with customers, technicians, and management on repair orders, parts, scheduling and repair process. 
• Perform other duties as assigned by management.
• Must have valid driver's license.

Qualifications: High school diploma or GED required. At least 3 years experience in automotive repair or service industry highly preferred with directly related Service Writer experience required.