Customer Service Representative

Level: Entry • Job Location: Boise, ID 83702 • Position Type: Full Time/Part Time • Education Level: GED or High School • Salary Range: $15.00 - $15.00 Hourly • Job Shift: Any WHO WE ARE Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We are committed to providing our Team Members with exceptional employee experiences, learning opportunities, and career progression while ensuring a fun workplace. WHO WE NEED The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations and assisting customers entering and exiting garages. Responsibilities include: Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane. Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues. Monitor camera surveillance and parking systems in all area parking garages and lots. Test garage and elevator intercoms and manage garage space counts. Answer general questions about ticket fees, on‑street parking hours, and events over the phone. IDEAL CANDIDATE SKILLS Excellent customer service skills. High proficiency with Windows 10 or similar operating systems. Excellent written and oral communication skills. Typing speed of 30+ words per minute is recommended. Responsible, punctual, and trustworthy. Ability to multitask. MINIMUM REQUIRED QUALIFICATIONS High School diploma or greater. 1+ year(s) in customer service, sales, or telemarketing experience. BENEFITS WE OFFER 14 days of Recharging your Battery (PTO) Paid Parental Leave Volunteer Time Off (VTO) Paid holidays Bereavement leave Medical, Dental, Vision benefits Flexible and health spending accounts Short‑term disability Critical illness and accident benefits Life insurance, tuition reimbursement 401(k) and more available to eligible Team Members There’s also the opportunity to work with a genuinely awesome team of co‑workers. Equal Employment Opportunity #J-18808-Ljbffr