Customer Service Representative

Do you thrive working in a fast paced environment where everyday is not the same? Do you enjoy interacting with people, solving problems as well as being an active listener? Culligan Water is searching for an energetic, positive, tech savvy Customer Service Representative to support our Boise location. In this role you will have the opportunity to assist costumers with various request via phone, email and or in person as well as communicate with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customers’ expectations. Culligan of Boise is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. What do CSRs talk to our customers about? Our products and services Water quality issues or concerns (general knowledge) Payments, invoices and collections Scheduling deliveries and service appointments What qualities do you need to be a CSR? Amazing communication skills! Our CSRs communicate via phone, emails and in person Quick problem solving skills to help customers with unique needs Strong attention to detail, there are many components to this role Desire to become a “water treatment expert” through training Proficiency in Microsoft Office, data entry and documentation Our CSRs utilize multiple software systems and coordinate a large administrative/accounting function within the dealership The ability to be a team player and a friendly personality of course! What can Culligan offer you? Career advancement through training and development Competitive base pay, plus commission and quarterly/annual employee incentives We offer Employees unbelievable benefits Dental and vision Wellness Program with incentives 401K with employer match Tuition reimbursement and scholarship opportunities Paid time off and paid holidays Career advancement through training and development Work-life balance: work hours are Monday-Friday 8AM-5PM Fine Print Pre-employment background check and drug screening are required upon offer of employment. A high school diploma or equivalent is required. Packard Culligan offers full-time employees health insurance, dental insurance, vision insurance, 401k, and other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law. #J-18808-Ljbffr