Service Supervisor

Service Supervisor

Creative Dining is hiring immediately for a full-time Service Supervisor. Location: 3201 Burton St SE Grand Rapids, MI 49546 Schedule: Full-time schedule. Morning shifts. More information upon interview. Requirement: 1-2 years of food service or supervisory experience preferred. Pay Range: $19-22

YOU'D MAKE A GREAT ADDITION TO OUR TEAM!

At Creative Dining, we believe in the power of hospitality to create connections and build community. If you're passionate about culinary excellence and making a real impact, you'll be a perfect fit for our team, where integrity, creativity, and teamwork are at the core of everything we do!

Job Summary

The Service Supervisor supports the front-of-house food service team by overseeing daily operations, training service staff, ensuring customer satisfaction, and maintaining compliance with sanitation and safety guidelines. This working supervisor role helps ensure a positive guest experience while fostering a strong team culture.

Essential Functions/Responsibilities

• Train and guide new service staff on proper food portioning, guest interaction, and service standards.
• Support the Service Manager in scheduling, supervising, and evaluating team members.
• Assist with employee conflict resolution and performance coaching.
• Ensure serving lines are properly garnished, clean, and well-organized.
• Maintain a friendly and helpful approach when interacting with guests.
• Communicate service-related concerns to both kitchen and front-of-house teams.
• Help set up serving areas in a timely and organized manner.
• Create signage for menus and special events.
• Assist in decorating and maintaining the front-of-house dining area.
• Attend and help lead safety committee meetings; post and share minutes.
• Follow proper dress code and hygiene standards.
• Adhere to company, state, and federal sanitation and safety regulations.
• Read all posted updates, procedures, and safety guidelines.
• Perform additional duties as assigned by management.

Physical Demands/Work Environment

Requires lifting/moving up to 25 lbs and performing physical tasks in a busy commercial kitchen environment. Must be comfortable working in hot, cold, or humid conditions and using standard food service equipment. May involve long periods of standing or extended hours during special events.

BENEFITS FOR OUR TEAM MEMBERS

Full-time positions offer the following benefits to associates:

• Medical, Dental, Vision, Disability, Accident, and Critical Illness Insurance
• HSA Account with employer match
• Employer Paid Life Insurance
• Paid Time Off & Paid Holidays
• Quarterly Bonus Opportunities
• Complementary Meals During Shifts
• Earned Wage Access
• Retirement Plan
• Positions located at Calvin University offer access to Calvin's library and campus gym

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Creative Dining Services reserves the right to modify or change the essential functions of the job based on business necessity.