Access Security Administration Analyst I

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities. What our team members are saying: Learn more about us at cathaybank.com GENERAL SUMMARY The Access Security Administration (ASA) Analyst will provide access security support to all Cathay Bank employees/contractors for all company supported applications and systems. The analyst will respond to security related inquiries and requests for assistance with the company’s computer systems, software, applications, and network. The analyst is required to receive, document, and analyze user security requests for Windows Active Directory (AD) and all applications, and to provision user access in accordance with IT policies and service level standards. The analyst will provide user support in response to telephone calls, emails, and user request tickets. DIRECT REPORTS The incumbent has no direct reports. ESSENTIAL FUNCTIONS Create and delete user security account IDs for all Bank supported systems and applications. Assign and modify user entitlements in accordance with documented and approved access requests. Troubleshoot user security issues and assist users with resetting of system and application passwords. Create and track access security related tickets to document completed access security tasks. Support and coordinate with other IT functional areas to fully assist users with their security issues and requirements. Adhere to all Access Security Administration, Information Technology, and Information Security policies, standards, and procedures. QUALIFICATIONS Education: Bachelor’s Degree in Computer Science or related field preferred. Experience: Minimum of 2 years of security support experience in a banking environment preferred but not required. Experience with general knowledge of IT concepts, Windows AD security, banking application user access, Windows operating systems, servers, PCs, laptops, network printers, telecom, AV, networking concepts, virtualization, and terminal services preferred. Skills/Ability: Strong verbal and written communication skills. Ability to manage multiple tasks efficiently and accurately with minimal supervision. Self-motivated and able to work independently. Excellent customer service skills required. Bilingual in Mandarin or Cantonese preferred but not required. Pay Range: $26.44 to $33.65 Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy. Cathay Bank is an Equal Opportunity and Affimative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Cathay Bank