Customer Service Representative — Miami, FL (In-Person)

$20–21/hour base pay - Full-time, stable position Monthly performance bonus Top performers can realistically earn approximately $50,000–$55,000+ annually Employer-paid medical insurance Employer-paid dental and vision insurance Employer-paid life insurance Paid time off Paid company holidays Access to additional voluntary benefits through TriNet About the Role You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed. Your responsibility is simple: Respond fast Filter the noise Route correctly Protect opportunities from getting missed You will handle: Inbound calls Web leads Inbound chats Abandoned carts You will also protect sales reps from: Low-value interruptions This is a fast-paced, repetitive, structured, performance-measured operational role. What You’ll Do Answer inbound calls immediately Respond to new leads quickly Transfer customers live to the correct specialist Filter non-sales calls and unsupported-product inquiries away from sales reps Handle inbound chats and customer inquiries Follow up on abandoned carts Make post-delivery customer follow-up calls Request Google reviews and referrals Log all activity in HubSpot Keep the inbound queue moving throughout the day What We’re Looking For Required: 2+ years of high-volume phone experience (call center, reception, sales support, or similar) Comfortable on the phone for the majority of the workday Strong organizational habits and ability to multitask under pressure Reliable, punctual, and consistent Preferred: Experience with HubSpot or another CRM Background in sales support, lead routing, or customer-facing operations How Performance Is Measured Performance bonuses are based on response speed, missed lead prevention, protecting rep selling time, correct call filtering, follow-up completion, and operational consistency. Employees track performance through response-time dashboards, missed-lead reports, HubSpot activity logs, and manager feedback. Performance Level Monthly Bonus Strong Performance: $500 Very Strong Performance: $750 Elite Performance: $1,000+ Why This Role Matters Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving. #J-18808-Ljbffr Valid8 Financial, Inc.