Sales and Front Desk Associate

Sales and Front Desk Associate

Location: Cobb County Locations (East Cobb, Kennesaw, West Cobb)

Join a fast-growing team and love what you do! Are you passionate about dogs, wellness, and sales? Do you enjoy connecting with people and offering solutions that make a real difference? Join Scenthound, where we are revolutionizing pet wellness with our essential care services for dogs. If you're outgoing, love to engage with customers, and are looking for a career path with growth potential, we want to hear from you!

Why you'll love working at Scenthound:

• Career Growth: A direct path to Assistant Manager and General Manager roles!
• Competitive Pay: Base pay plus tips and sales bonuses! (Salary range includes avg tips and incentives)
• Paid Vacation: Take time to recharge with our generous PTO package.
• Free Services: Complimentary Scenthound membership for your pet!

About the role:

As a Sales & Front Desk Associate, you are the face of Scenthound, providing exceptional service to customers and driving membership sales. You'll interact with dog parents, educate them on the importance of routine wellness care, and keep our reception area running smoothly.

What you'll do:

• Drive Membership Sales: Educate customers on our memberships and wellness services to help dogs live healthier lives.
• Engage with Customers: Build relationships with both dog parents and their furry friends, providing top-notch service and advice.
• Manage Appointments & Records: Answer calls, schedule appointments, and manage customer profiles.
• Boost Performance: Help the team hit key metrics like average ticket price and rebook ratios by promoting memberships, service add-ons, and retail sales.
• Cash Handling: Manage the cash drawer and ensure accurate daily transactions.
• Customer Service: Resolve customer concerns and ensure satisfaction, building loyalty through membership retention.
• Keep Things Organized: Maintain a clean, welcoming reception area that reflects our brand values.

What we're looking for:

• Sales Confidence: You love to sell and feel comfortable talking about our services and memberships.
• Customer Service Skills: Whether it's over the phone or in person, you know how to make customers (and their dogs!) feel welcome.
• Problem-Solving Ability: You think on your feet and are resourceful in solving any challenges that come your way.
• Tech-Savvy: You're comfortable using scheduling software and managing customer information.
• Detail-Oriented: You take pride in keeping things organized and ensuring the day runs smoothly.
• Passion for Dogs: A love for dogs and their wellness is a must!

Requirements:

• Sales and customer service experience in retail, hospitality, or a related field.
• Ability to work in a smoke-free environment and provide reliable transportation.
• Enthusiasm for dog health and wellness!

Ready to join the pack? If you're excited to help dogs live healthier, happier lives and want a career path with real growth potential, apply now to become a Sales & Front Desk Associate at Scenthound! Compensation: $13.00 - $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.