Customer Success Agent

Full-time

Jacobs & CO Mortgage

Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.

We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction, providing exceptional service, and maintaining strong relationships with our clients. This is a full-time, on-site position that requires excellent communication skills and a passion for helping others.

Job Requirements

Proven experience in customer service or a related field
Strong communication and interpersonal skills
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with strong organizational skills
Proficiency in using CRM software and other relevant tools
Ability to work independently and as part of a team
Knowledge of the mortgage industry is a plus

Benefits

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Professional development opportunities
Supportive and collaborative work environment

Apply

Vacancy posted 15 days ago

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