Information Specialist

Posting Details

Posting Summary


Posting Number
S00643P


Position Title
Information Specialist


Position Type
Hourly


Department
Admissions


Essential Function

ESSENTIAL FUNCTIONS OF POSITION:

Handle incoming calls, emails, and live chats received through the Call Center and assist students, faculty and staff with information and resources by providing accurate, supportive, and timely information regarding the programs and policies of Triton College.

Qualifications

QUALIFICATIONS:

EDUCATION:
Associates degree or higher

EXPERIENCE:
Experience in Customer Service and working in a fast-paced and multi-tasking office setting

KNOWLEDGE:
General knowledge of college admissions enrollment process, services and programs.

SKILLS:

1. Exceptional Listening skills

2. Strong written and oral communication

3. Strong Customer Service ability

4. Strong organizational, technical and computer skills

5. Fluency in Spanish preferred.

Responsibilities

RESPONSIBILITIES:

1. Registering students for courses.

2. Responds to requests for information via telephone, email, and live chat utilizing quality customer service skills in accordance with Triton's College Performance Standards.

3. Conducts telephone outreach and Informs students of their next steps in the application, enrollment, and registration process.

4. Assists students with questions on navigating Triton website and Student Portal.

5. Other duties as assigned.

Posting Date
09/03/2026


Closing Date

Special Instructions to Applicants


1. Rate of pay of $18.50 per hour; maximum 28 hours per week.
2. Official transcripts required prior to employment (if applicable).
3. Recommended hire will be subject to pre-employment screenings.
4. Triton College is an AA/EOE.

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